Hotel features 154 rooms, including 51 Whirlpool, studio and one bedroom suites. Hotel has indoor pool, hot tub and fitness room. Features Complimentary Deluxe Continental Breakfast including hot items, weekday newspaper, coffee and cookies 24 hours, Wired and Wireless High Speed Internet access. Hotel also features 4 Meeting Rooms, Business Center, Game Room, Guest Coin Laundry, heated sidewalks and complimentary parking. Recipient of the 2014 Presidents Award
Its very clean and comfortable rooms are good size.
I've stayed before at this hotel and the breakfast was better last time. This time just ok hot items. We went to the pool and it was very cold couldnt get in.I was expecting i to be a little warm for this time of year. And the jacuzzi was too hot.
Everyone was so kind and helpful. They were quick to clean my room whenvi would leave in the morning for breakfast. I tend to keep a third shift schedule so I sleep all day. This was no problem for the housekeepers
No room service
Very Friendly Staff and Clean Hotel
The room was clean and had plenty of room, The bath room and tub were also top notch. The breakfast was excellent and had plenty to choose from.
The desk clerk was very nice and took good care of us. We will return the next time we need to stay in the area.
I truly enjoyed the cozy feel of the sitting area around the fireplace. And the hospitality of the staff was more like visiting family. I will be back!!! Job Well Done!
Super uptight about stains and there was a stain on the tub at the grout line. But I am sure with a little elbow grease that is a fixable issue.
Very clean and spacious room
Super friendly staff, great facilities, solid breakfast.
One of the cleanest hotels I have ever stayed in. Staff very friendly.
The beds were too firm for my liking.
It was very clean. The room was spacious. It was very close to Frederick Meyer Gardens. We were pleasantly surprised by Gravity Taphouse so close. We dined there and it was wonderful.
Easy to get to, clean and attractive environment, friendly staff, Internet connection strong, nice beds, refreshing multi-mode shower, good variety of breakfast choices, easy checkout, close to several attractions--just overall great.
It was really nice.
The hotel was fine, the location was not what I thought I was paying for. This is NOT a downtown hotel.
Noise, parking, no mirror in room ( only bathroom)
Room was loud being next to the highway & all. Didn't sleep well.
Cooling system incredible loud, so much so if was hard to sleep
Location was excellent. Front desk and management staff very friendly and accommodating. Room size good for a junior suite.
Housekeeping was very questionable. Staff barely cleaned the room even though we were there for 5 days. Sink was not cleaned at all one day. Bed was just thrown together - sheets were not changed and not even smoothed out. Linens/towels old.
Staff was very welcoming. Hotel room was very spacious and clean with a separate sitting area. Nice selection for hot breakfast and spacious dining area. Only 45 mins from Michigan Adventure. Would definitely stay again. Highly recommend.
I was only in town for the night and wanted to find a nice hotel in Grand Rapids... which seems pretty difficult if you know Grand Rapids. There are 2 Country Inn & Suites in town, so please, PLEASE do not get them mixed up. I believe that 1 is near the airport or downtown, but the the prices is FAR less than the one here, and I do believe that with hotels, alot of the time, you get what you pay for. It was clean, the beds were free of an bed bugs and the linens were clean. The only drawback was the temperature was a bit hard to regulate - I had to change it up or down for most of the night to maintain a comfortable 72 degrees without suffocating to 75.
We stayed here for my brother's wedding and the hotel was great! The continental breakfast had so many choices. They even made it a point to decorate the bride and groom's suite with rose petals and champagne when they came back.