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Premium SUV | $65/day |
4 locations in Grandville
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Reviews
6.8 Okay
Jun 2020
Pros:
There was no one there at drop-off. We had to write down our mileage and go inside for to the rental office. We wanted a final statement but he said he would email it. 27 hours later, we still don't have it.Cons:
Do NOT give other locations if a person requests the airport rental. We rented from a down town agency without our knowledge. Didnt find out until our flight was delayed and we called to notify them and found out they closed at 5:00pm. Very worrisome and costly to have it changed last minute. NOT GOOD!!10.0 Wonderful
Jun 2019
Pros:
Great staff, easy to deal with.Cons:
No overnight parking.10.0 Wonderful
Apr 2019
Pros:
The staff at Enterprise is professional and very friendly. They made the process simple!8.0 Very good
Oct 2018
Pros:
Friendly staff and professional.Cons:
Smoky vehicle9.2 Wonderful
Oct 2018
Pros:
That car was good, easy to drive. I had a good trip, thank you so much.2.8 Poor
Apr 2017
Cons:
The agents offered to allow me to drop off the car after hours, but failed to mention that I would be paying for the car until they came back to work and checked the car in. I'm sure that info was somewhere in the contract, but when I asked repeatedly if it was really okay, they should have mentioned the cost. They ended up appearing super helpful, but it ended up costing me a lot of money.One location in Grandville
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Reviews
10.0 Wonderful
Oct 2016
Pros:
I was able to book a car just the night before after a personal car emergency and it was such a nice relief to get a great price and a safe and reliable vehicle to get my family back home. Thank you Budget!Cons:
I would have loved if the car rental location could have picked me up from my hotel just down the road, but we ended up using Uber and it worked perfectly.2 locations in Grandville
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Reviews
2.0 Poor
May 2024
2.0 Poor
Dec 2023
2.0 Poor
Oct 2021
10.0 Wonderful
May 2021
Pros:
Staff Is Very helpfulCons:
Car could have been cleaner but understand for the price.2.0 Poor
May 2021
Pros:
Nothing went well with this rental.Cons:
the location i went to pick it up at was closed without explanation, and only after haggling with a regional manager on the phone did i get A car. I was given a smaller car than I reserved, which was not cleaned and had under a quarter tank of gas.2.0 Poor
Apr 2021
Pros:
I picked it up with less than 3/4 tank, and returned it with over 3/4 tank. You guys claimed I returned it empty and made me do the leg work on proving that. You sent me a receipt but then asked me to send it back to you as proof.Cons:
Stop your dishonest practices. You know there is a percentage of customers who won’t even pursue it, resulting in additional revenue for Hertz. But this comes at the expense of customers that do mind getting ripped off. I will not use Hertz again and will spread the word to my family and friends.2 locations in Grandville
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Reviews
4.8 Mediocre
Aug 2020
Cons:
Advertised as smoke-free cars. Car smelled profusely of cigarette smoke. When asked to change for a different vehicle, customer rep apologized, but said nothing else was available. Reserved a midsize auto and was given an SUV which doubled my gas expense. Vehicle was in need of an oil change and ran out of windshield wiper fluid (alerts went off within a day of picking up my week ling rental.) Company did offer a small discount and were apologetic upon return of vehicle when I spoke to the manger.2.0 Poor
Jul 2020
Pros:
A complete joke, I was unable to get my vehicle because I was LIED TO over the phone. I verified over the phone that I would be able to pick up the bricks despite being under 25, where I was reassured I could still get it due to waived rules because of covid. Because of this I did not get my vehicle and was late for the next bout of traveling for my vacation. Absolutely no remorse from employees at store as well. Will NEVER recommend.Cons:
Don’t LIE OVER THE PHONE TO DRAW CUSTOMERS IN.2.8 Poor
Jul 2019
Pros:
Staff was not very helpful in getting me taken care of for the inconvenienceCons:
Gave me a clean car or accommodated me for not having the size car I reserved cause you guys were out of cars except the dirty one I received with animal hair all in it and I’m allergic to animals so they charged me for a upgrade which wasn’t my fault2.0 Poor
Mar 2018
Cons:
My reservation had been cancelled twice and I had to rent a car on the spot for higher price. Then after i left someone called me to tell me the car is no longer available. It was a horrible experience because your system clearly is broken. Never renting from Avis again.2.0 Poor
May 2017
Pros:
The car was nice and cleanCons:
The fact that the lady at the counter never mentioned to us that we will be charges extra 750$Along with an 8 passenger van, rental companies in Grandville offer 7 passenger vans.
Pick-up location | Grandville |
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Car types | Van |
Rental locations | 1 |
Airport locations | 0 |