All suite, full service Hotel located in the Zona Viva entertainment and nightlife area, near the American Embassy and only 5 minutes from the airport. High Speed wireless internet is available in the comfort of your room- high speed internet in our executive desks located in each floor (24 hrs.) and in our Business Center, charges apply. Mobile phones available for a fee with free incoming calls. New services include DVD players in each suite, movie rental and car rental with chauffeur, charges may apply. Enjoy our oriental cuisine and national and international cocktails at the new Sushi & Bar, located in the lobby or a variety of international or local dishes at our El Huerto Restaurant on the second floor. Family floor (special suites for parents traveling with children) and Lady´s floor available.
Newer rooms, such as those on the 18th floor with no carpet, great views and excellent beds. Plus the staff is very likable and helpful. Their complimentary airport shuttle is great, I accompanied my wife to her 1am flight and the driver returned after she was checked in to take me back to the hotel. I didn't even have to ask, he offered ti do as soon as he heard what our plans were.
The rooms with carpeting (sorry, even newer carpeting is gross). They also have some rooms with no view at all, in fact we were initially given a room for an earlier stay that had all the exterior glass frosted, so you could see NOTHING. We asked for a different room (on 18) which they happily provided. - I suggest asking for the 18th floor when you make your reservation. They are currently remodeling, so I'm hoping that they upgrade all the rooms to the (simulated) wood flooring they have on 18 and get rid of the tired carpet.
It was not well kept, our room was outdated
very comfortable and clean. Very nice place to stay in Guate.
The staff, specially Ingrid at the front desk, made sure my stay was very comfortable. Kudos to the management.
The costumer serviles is not good