Book Hertz car rentals in Durham

Reviews for Hertz in Durham

Recent reviews

Traveler rating

Wonderful

3

Very good

1

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

4

6.0

Pros:OkayCons:Registered for a medium size car but got a small size carReviewed May 27 2021

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2.0

Pros:Nothing. No rental happened.Cons:I came to get my rental and they had given my car (the last car on the lot) away! I was within the hour. There was NO notice that the timing would be any issue (they waited 30m and i was there 40m after the hour). I could not get my rental in a time I needed. I am extremely angry and disappointed at their behavior and the fact that none of that information was shared. Unacceptable on multiple fronts. This place should not be allowed to give out reservations that they cannot back up.Reviewed May 15 2021

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8.0

Pros:Car controls, seat heating, steering wheel heating, and CarPlayCons:Sanitizing, washing the car from the outsideReviewed Mar 19 2021

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10.0

Pros:YesCons:It was fine.Reviewed Mar 15 2021

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2.0

Pros:N/aCons:Horrendous customer serviceReviewed Mar 1 2021

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10.0

Pros:The staff was so kind, patient, fast, and helpful. I was ao stressed today and my brain felt like it was moving so much slower than usual, but the staff member who helped me really changed my day for the better.Reviewed Oct 20 2020

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2.0

Pros:When I got to the rental office I was the only costumer there. Two staff were on their computers either helping someone online or playing games. I could not tell because there was no communication. Ten minutes went by and finally one asked if he could help me. Come to find out he couldn't. I had reserved and paid in advance for a full-size pick-up. What I was offered was a mid-size pick-up. This would not work as I was moving across State and needed to pack and move my things in one trip (280 miles each way). I called costumer service who also offered no resolution, only read from a scrip, and repeated how sorry they were that they left me without a vehicle which I reserved and paid for in advance. The "off-shore" as she called herself also informed me that it would take 7 business days to get a refund. Both for the pre-paid rental and the $200 security deposit which they had just ran. I was forced to use my own car as no other rental trucks were available according to the off-shore service rep. This meant I had to leave valuable things behind when I moved. I will not rent from Hertz again and have serious reservations about using web-sites such as yours who promote/allow this type behavior from your vendors. Matthew Ketchum Durham, NCCons:Tell Hertz to live up to their rental agreement and ensure Kayak puts pressure on them or boot them from your web-site. This lack of commitment affects peoples lives and well-being.Reviewed Aug 16 2020

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8.8

Cons:The commercial van I rented wasn't really clean inside. Especially during the pandemic, you would think they'd at least try to make it look like it had been conscientiously wiped down. But at least the vehicle was actually there as promised, which has been a problem lately at multiple places.Reviewed Jul 13 2020

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10.0

Pros:The staff were okay picking up the vehicle was faster than I thought it would be. Drop off was simple. I would recommend!Reviewed Jul 8 2020

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10.0

Pros:Staff was super friendly, car was immaculate. Honestly it was one of the best car rental experiences I’ve ever hadCons:Everything was fantasticReviewed Jun 6 2020

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2.0

Pros:The staff was unhelpful and we never got the car. I will never use this company againCons:Using a different companyReviewed Apr 25 2019

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2.0

Pros:The Hertz location was NOT open at scheduled pick-up -- I was unable to obtain the car.Reviewed Apr 8 2019

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More

• How much does it cost to rent a car from Hertz in Durham?

  On average a rental car from Hertz in Durham costs $47 per day.

• What is the most popular rental car from Hertz in Durham?

  Compact (Toyota Prius c or similar) is the most frequently booked rental car type from Hertz in Durham.

• How many car rental locations does Hertz have in Durham?

  Hertz has 3 rental locations in Durham. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Raleigh-Durham airport (RDU)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Raleigh-Durham airport (RDU)?

  Yes