|General||24 hour front desk, ATM on-site, Air-conditioned, Complimentary breakfast, Laundry facilities, No smoking, Parking (free), Pool (outdoor)|
|Activities||Fitness center, Tennis (outdoor)|
|Services||A/V equipment rental, Business center, Concierge service, Meeting/Banquet facilities, Wedding services|
Good, 587 reviews across the web
|Grounds||Pleasant grounds. 79% of guests gave positive feedback.|
|Beds||70% said the |
|Hotel Cleanliness||83% thought |
|Beach||Beach is lovely. 88% of the guests liked it.|
|Distance to Beach||88% |
|Room Size||54% said |
|Reception||55% indicated the |
|Service||51% thought the |
|Noise Level||66% thought it was |
|Old/New Room||For 61%, the |
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Although I didn't get to use them, the amenities in the room (suite) were nice to have.
There was a 'living room' type area in a corner of the room with a couch and TV set on a stand but it was positioned where the 2 beds were pretty far from the TV and it was not facing the beds. Wasn't much room to turn it toward the beds.The hotel is overall really nice. It's extremely conveniently located near the places I have to work when I am in Hilton Head. The places I need to get to are literally 4-8 minutes away. Good choice of restaurants nearby - although the closest ones are awfully pricey. There are good, reasonably priced chain restaurants pretty close though too. The first time I stayed here I was in a 2 story suite that was VERY nice. The sitting room downstairs had its own TV and an upstairs loft style bedroom had its own TV as well. It really gave me the most 'almost home' feeling for any hotel I've stayed at and I've stayed at a lot. I was a l...
Great location on the island, large room, friendly staff.We were a little concerned after reading some of the reviews, but our experience was great. Our room was clean and very comfortable. The kitchen was huge and had everything we needed. The only negative was that our microwave did not work. Breakfast was minimal but well stocked. We stayed only one night as we arrived a day early and could not take possession of our time share. It is a great place to stay for 1 night or an extended period of time!
No drawer space for clothes. It was difficult to find anything living out if a suitcase for even 2 days with 3adults and a 2 year old.
The full kitchen was definitely impressive.
There was a roach on the bed but we were on the ground floor and had the patio open for a while, so, I'm not sure if it came in from outside or was in the room before we got there. Either way, perhaps regular extermination will help.It actually exceeded my expectations for the price and during the holiday with short notice through Priceline. They mentioned that there was shuttle to the beach but we didn't use it so I don't know how well that works. It's on the bike path so bike riding was great. There was also breakfast but we didn't have any. Real Starbucks coffee was A+mazing. I would stay there again for sure.
At check in, I could hear several other guests having problems, when it was my turn, the woman told me that there was about a $10 tax above what I paid Priceline, I said about $10 or $10, she said $10. At checkout they told me my total additional chargesWe're $48, she said too bad I owed it, no accountability, horrible customer service, I will never stay there again
Priceline indicates that there is a shuttle to the beach-there is NOT!
The elevator smelled really bad, so much that we took the stairs.This hotel was very clean, although the elevator smelled like something died in it. The hotel staff was friendly, breakfast was good (for complimentary breakfast), location is perfect (good restaurants, shopping and close to the beach) and the pool area was well kept and nice. We will stay here again.
Location was great. Front desk staff VERY friendly. Nice pool. Stove, fridge and sink in room were a plus. They serve Starbucks coffee in the lobby and for breakfast.
They charged a $10.00 fee upon arrival that is not mentioned at booking. Breakfast could be improved but good fruit, yogurt and bagels are served.Hotel is conveniently located. Pool area is nice and private, it also has a small whirlpool. Good for families. Pet friendly (additional fee), and NON SMOKING , which is great! The room I stayed had a refrigerator, stove, sink, cabinets and coffee maker. Bed is OK but not great. Clean. The sink in the bathroom is very small but overall it was all good for the price. Breakfast consisted of bagels, sweet pastries, fruit, yogurt, milk, cereal and juices. We had a good experience and would stay at this hotel again.
The Receptionist was not able to make things right when issues arouse Friday. She referred everyone to the manager who was not available until Saturday.Check in was a long wait they only had one person working the front desk on a Friday night. Upon opening the door to our room I was greeted by a cockroach. I informed the receptionist at the front desk she was like sorry the manager will be in tomorrow. It seems the manager was the only one that could make things right because every time I passed by the front desk the same receptionist would tell that same thing to anyone that had an issue. The front line people should have a way to provide superior customer service without needing a manager. Go to check out Sunday my final bill stated XXX informed the manager i was informed of a resort fee plus tax per night $10.75 and nothing more I should owe only $21.50. She corrected the amount but couldn't tell me what the other charges was for.
Hilton Head Island itself was a disappointment to us as it is so developed, has lots of traffic, and the beach was filled with people elbow to elbow. This hotel, however, was in a good location to restaurants, shops, and a five minute drive to the beach.
It is very important to us to stay at a hotel with a fitness center and this hotel's fitness center was about a 12 X 12' room with 4 pieces of equipment in it. The air conditioning was not working in that room, and the weight machine was totally unusable.This hotel was certainly adequate in location, cleanliness, comfort, and the continental breakfasts. The king size bed was nice, but as it is a pet friendly hotel we experienced a couple of lonely pooches left behind in their room across the hall who voiced their displeasure into the night.