|General||24 hour front desk, Air-conditioned, Cable or satellite TV, Complimentary breakfast, Cribs available, Express check out, Laundry facilities, Non-smoking rooms available, Parking (free), Pool (indoor), Pool (outdoor), Storage available, Wheelchair accessible|
|Services||Business center, Laundry service, Meeting/Banquet facilities|
|Internet||Internet, WiFi (free)|
|Policy||Pets allowed (surcharge)|
|Drury Inn & Suites Memphis Sou...|
Excellent, 378 reviews across the web
|Restaurant Prices||100% were |
|Service||96% found the |
|Breakfast||88% found the |
|Room Cleanliness||88% said |
|Beds||85% said the |
|Read all reviews from Booking.com|
|Read all reviews from Priceline|
Conveniently placed near shopping areas.When I arrived to check in, I had to wait an additional hour before I could be checked in. My check-in time was at 3:00 p.m. My room was already reserved. I arrived at 4:30 p.m. I had to wait until 5:30 p.m. to be checked in. I asked how I could be accommodated. They made no suggestions. They stated the hold up was because of a mass client stay at the hotel that checked out late. I wanted a free stay at the hotel. Since I am a regular at the hotel, I thought that it would only be befitting to do so. Later that night about 1:00 a.m., the fire alarm goes off. Everyone had to be evacuated down stairs. We were awakened out of our sleep. This lasted about forty minutes. Overall, this was a bad stay. It was my first bad report about the Drury Inn in Horn Lake.
The air conditioner was a little loud.This was a great hotel! It exceeded our expectations and we will definitely try to stay in a Drury again.
Very close to shopping, restaurants, and entertainment! Right off the interstate and In a safe part of town
Outdoor portion of pool needed cleaningGood
Hotel and rooms were updated and very nice, clean with friendly staff. Free breakfast, wifi, parking and complimentary drinks and hot food in evening.
The bartender needed a refresher course on customer service.Had to wait to checkin only one person at the desk and she was helping another guest with a huge problem plus trying to answer the phone. It was straight up 7 pm when we finally checked in and she apologized and said to tell bartender it was her fault we were late. Walked over to bar at 7:01 pm and the bartender refused us service. I understand rules but what happened to customer service? I arrived on time was just unable to checkin. The lady at the desk was super nice, the bartender not so nice.
We got there about 11 p.m. and left the next morning at 8 a.m. so did not use many of the facilities. Therefore, the price seems high for a bed, shower and breakfast. There needs to be a system for those who just want the basics.
Price was great and got a free upgrade. Room was laid out nice.
The room just wasn't very clean. Sticky stains on the coffee tables and soap scum on the shower handle.
I like that it was very easy to check in. The staff was friendly.
During check out, I had to stand there and wait for five minutes before anyone came because they were in the back and they don't have anything there to use to get their attention. When she finally came, she was very friendly and engaged in a conversationThe hotel is very close to everything. You will definitely enjoy staying here. I stayed here on new years and so I expected a lot of noise but it was fairly quiet the whole night. They have very thick walls. They offer complimentary popcorn at night and breakfast in the morning. The room was fairly clean. They have cable and a microwave. The heat worked wonderfully when I turned it on, and I slept like a baby.