|General||24 hour front desk, Air-conditioned, Complimentary breakfast, Designated smoking area, Express check out, Laundry facilities, Non-smoking rooms available, Parking (free), Pool (outdoor), Safe, Storage available|
|Services||Business center, Laundry service|
|Internet||Internet (free), WiFi (free)|
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|Best Western Plus Huntersville...|
The fire alarm batteries needed to be changed and the beeped all night. I called the front desk to tell them about it and after calling for 5-10 minutes they finally answered and told me that they would take care of it, which they did NOT!The hotel was very noisy and not safe! If you want a safe place where you can sleep, go somewhere else! I did not sleep at all the 3 nights I stayed here!! Besides the fire alarms beeping all night, and the staff not changing the batteries until well into the second night (after I had repeatedly begging them to change them) there were a lot of other issues. Why don't they routinely change the batteries to the fire alarms? Instead they wait for their guest to be bothered night after night before they decide to change them. What would have happened if there would have been a fire? Also, the walls are VERY thin. You can clearly hear other people's conversations through the wall. Then...we had a 'nonsmoking' room, but smoke came throug...
The front desk clerk was fantastic and friendly.
We only had one towel in our room. That was the only issue we ran into.
Staff was very warm and friendly, courteous and helpful as if all guests were beloved family. The rooms and public area were attractive and clean.
Two of the 3 machines in the fitness center were broken. The staff knew and was awaiting repair from manufacturer so this was a temporary flaw.This was a perfect travel hotel. The breakfast offered a variety of options, the rooms were very comfortable, very quiet, and kept clean. Internet access was free and easy to log onto. They staff showed true gracious hospitality from the heart, they were warm and kind and ready to meet any need you had.
Location is great. Clean room, friendly staff. Close to shopping and restaurants.
Parking in back is a little dark at night and close to wooded area.I would definitely stay there again.
The male Hotel Desk Clerk, who was behind the counter in the early evening and in the early morning, was very hospitable, professional, and pleasant.
Hotel room door lock latch did not work, shower did not work, the heater a/c unit was loud and rattling, no TV guide, Internet outlet did not work, & room window did not buffer sound of vehicles driving passed hotel (seemed like closed windows were open).Please see above.
My room was not cleaned and my bed was not made. I called the front desk to report this matter and the front desk apologized. I asked for new towels and these linen replacements were brought to my room.
Bedding and TV, though the channels were hard to navigate. Free Internet
The shower was small and the shower head stuck out so far it was hard to shower. Walls thin could hear lots of outside activities
The best part about this hotel is the staff. They bent over backwards to help me out with anything that I needed.
This hotel is not a three and a half star hotel. Best Westerns are hit and misses. This one is a miss. This is a renovated hotel but it looks like thy missed the rooms.
Pleasant physical facility, good bed for sleeping, and very helpful staff.