Experience the convenience and stylish comfort of our Embassy Suites Cleveland - Rockside hotel in Independence, Ohio. Located at the intersection of I-480 and I-77, our all-suite hotel is ideal for business and leisure travelers and groups. Enjoy easy access to downtown Cleveland and Hopkins International Airport Call for our complimentary airport shuttle that also takes guests to locations within a five-mile radius of our Independence, Ohio hotel. Step into our welcoming lobby and admire the eight-story atrium with a gazebo and tiered waterfall. Take advantage of our complimentary amenities, including a daily cooked-to-order breakfast, evening Manager’s Reception*, BusinessLink™ Business Center and parking. The Embassy Grille offers a fine array of menu selections Enjoy a suite with more room for relaxing and working. Sink into a comfortable king- or double-sized bed in two-room, custom or accessible suites. Enjoy a sofa bed, work desk, dining table and kitchenette with a coffeemaker, microwave and mini-refrigerator. WiFi access is available for a nominal fee Host a meeting or social event in our 9,886 sq. ft. Grand Ballroom, accommodating up to 1,250 people theater-style. Conduct an executive meeting in one of our four boardrooms or plan a training session in one of our conference rooms Unwind with a game of billiards or a dip in the swimming pool. Work out in our fitness center *Service of alcohol subject to state and local laws. Must be of legal drinking age
The breakfast that was included was phenomenal.
The staff were extremely gracious and tried to meet all needs. Not just the front desk staff but everyone we encountered in the hotel. They were a pleasure.
The "systems" at the property did not work smoothly. Check in BASED ON RESERVATIONS THROUGH KAYAK did not work. The reservation THROUGH KAYAK was not accepted by the property's computer, despite print outs of the reservation information. It took more than 40 minutes to straighten out. Eventually, we told the staff to just check us in instead of having us stand around in the lobby and when it is straightened out, tell us. Another system that did not work well was room cleanliness -- this should be a 'checklist' task: before a room is logged as cleaned and ready for a new guest, someone should check to see that the towels are clean and all appropriate supplies are present. Something as obvious as a missing box of tissues -- an empty holder is not hard to spot. Then, when a guest asks that it be replaced, there should be a flag on the request with a system to ensure that the task is completed. It was not. The same with the facilities. The exercise room was missing items marked as present, such as clean ear-phones. The exercise bike was broken but not marked as such, suggesting no one on staff knew about it. These are all minor points but this is a facility that should not have these issues. They are minor but also very easy to address.