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Premium SUV | $146/day |
One location in Inver Grove Heights
2 locations in Inver Grove Heights
2 locations in Inver Grove Heights
Filters
Reviews
2.0 Poor
Jan 2017
Cons:
Check around the holidays to make sure the place is open, even if they show up online. I spent a lot of extra money on renting a car For only half of the time I needed it. Avis was not helpful in compensating for this.One location in Inver Grove Heights
One location in Inver Grove Heights
Filters
Reviews
10.0 Wonderful
Dec 2023
2.0 Poor
Jun 2023
2.0 Poor
Jun 2023
2.0 Poor
Mar 2021
Cons:
I got a letter 3 weeks after the return that claimed I smoked in the car and there was excessive smoke smell. I did not smoke, never have smoked in my life. They are charging me $450 and I have petitioned their customer service multiple times. They keep escalating it to another bureaucratic level of the business to hand off the problem to the next customer service representative. I will be reporting them to the Better Business Bureau and I will be filing a consumer fraud report to the Attorney General's Office of Illinois. This company has absolutely committed fraud and is trying to find a way to book extra revenue. I will never do business with the Avis Budget group (the company that owns Payless) ever again.8.0 Very good
Aug 2020
Pros:
nothing in particularCons:
nothing in particular7.6 Good
Jun 2020
Pros:
Staff was friendly and professional at both pick-up and drop-offCons:
At pick-up they switched to a different vehicle which was an "upgrade" to a mid-sized SUV for the same price. Appreciated that, but once I left MSP I realized that the vehicle had not been washed or re-filled with gas, and so the Fuel light went on almost immediately (36 miles left). So I had to immediately gas up. The net of this was that I returned the vehicle with 150 miles left, and therefore bought more gas than I actually used. I documented the issue on the day of pickup and took a photo of my gas purchase...so at least I didn't get hit with a fuel surcharge. But it would have been better for things to have been done right from the start.One location in Inver Grove Heights
Filters
Reviews
10.0 Wonderful
Dec 2023
10.0 Wonderful
Oct 2023
4.0 Mediocre
Apr 2021
Pros:
Price was $50 higher than the reservation.Cons:
Lower price or a better car.8.0 Very good
Mar 2021
Pros:
Staff unable to check whether I could use AARP or AAA discounts at time of check-in. Said I needed a “code.” Or maybe a secret handshake?Cons:
Rental vehicle did not have a snow brush snd it snowed 2 of the 5 days I rented the vehicle. Come on - it’s Minnesota March weather madness! I was clearing dude windows with my forearms!8.0 Very good
Jan 2021
Pros:
Drop off was easy. Pickup we were in a line of about 30 people. Men working hard & fast to get cars, but very backed up.10.0 Wonderful
Oct 2020
Pros:
Drop off was a breezeOne location in Inver Grove Heights
Filters
Reviews
1.9 Poor
Jun 2021
10.0 Wonderful
May 2021
Pros:
The process was very simple and fast. I was able to extend my reservation with one quick phone call as well.4.0 Mediocre
May 2021
Cons:
Over charge for everything, even for things that I don ask for, I filled the car I they charge me8.0 Very good
Apr 2021
Pros:
Staff was friendly and helpful. Pick up process was fast and pretty easy.Cons:
Sensor issue with passenger seat so seat belt alarm kept going off.2.0 Poor
Mar 2021
Cons:
I was charged an extra $107.00 for something. I still have no idea what it was for and the receipt, which was emailed to me, does not disclose the reason for the charge. I will have to contact Hertz for an explanation. It might have been done in error but it did not apply to any extra that I agreed to pay. I am very disappointed and was quite surprised to see the amount on the emailed receipt.4.8 Mediocre
Nov 2020
Pros:
Staff was great both pick up an returnCons:
The car was worn and didn’t start wellOne location in Inver Grove Heights
Filters
Reviews
8.0 Very good
Nov 2022
2.0 Poor
Oct 2022
4.0 Mediocre
Aug 2022
10.0 Wonderful
Jul 2022
2.0 Poor
Jun 2022
10.0 Wonderful
May 2021
Pros:
The staff was very friendly and professional. No wait at the counter. Car was ready and I was out of there on my way within 20 minutes.Pick-up location | Inver Grove Heights |
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Car types | Van |
Rental locations | 3 |
Airport locations | 0 |