Very clean. Hotel staff friendly.
The humidifier in the room! Very loud, and didn't know I could turn it off before going to bed!
Friendly, helpful staff. Nice big, clean room.
Rust in the bathtubs
good price and good location
The pool was nice and they have free breakfast.
There is a awful moldy smell in the 3rd floor hallway. It really smells horrible. Also, we had a dehumidifier in our room and it was so loud that we couldn't hear each other talk. We immediately turned it off.
Breakfast need to be better
Appearance and Mondernity! The Price!
Appearance and Modernity. Breakfast and Shower Water Pressure!
Staff was so friendly and understanding. I had came straight to the hotel from the emergency room and had to go back to the emergency room during my stay and they allowed me a late check out
Couldn't be placed on the 1st floor due to being sick
Staff was very friendly and always smiling. Breakfast was good.
human hair found on fitted sheet. Towels were stained and had thinned out spots. Carpet was dirty.
Very good breakfast.
Neatness and cleanliness of rooms
Manager was very friendly and helpful. Rooms were clean. Overall I think it shouldn't have been rated a 3. 2/12 Would be more appropriate in my opinion. Bed was very good. It was comfortable.
Should have been rated a 2/12 in my opinion. Bathroom sink area pretty small. Would like for it to have more room to set things. The bathroom light and fan are on the same switch, so each time you turn the light on you hear the noisy fan.
The staff was friendly and welcoming. The room was clean and very nice. I felt well cared for and safe. Located in a nice area of upscale hotels.
this hotel is completely run down. It does not live up to the expectations of aFairfield by Marriott.I was extremely disappointed. the hotel needs a complete upgrade and renovation
the whole overall appearance was old and shabby
Old hotel that has not been well maintained. Parking lot is creepy after dark. Crazy characters walking through. Front desk staff not service oriented. Linens like sandpaper.
Bed was nice
Room was dated but had a few updates on certain times
Free internet and breakfast
No fridge or microwave. Super small lobby
This hotel is in a convenient location and the staff was very friendly.
This hotel reeked of cigarette smoke and the parking lot was littered with cigarette butts everywhere.
I loved the staff and the cleanliness of my room
I didn't like the security guard outside, he made me very uncomfortable, I got out of my vehicle to switch cars and get into a friend's vehicle, he walked up to us very rudely asking if we had rooms there, of i did. he JUST saw me checkin to the hotel
The staff was extremely friendly and accommodating.
The pool is small and the gym equipment was broken.
The location was good
the staff member at front desk was rude and when asked about my room he says that's what happen when u book Priceline rooms
Location off highway. Comfortable beds, good free breakfast.
Probably not the hotel's fault, but the batteries were dead in the TV remote. I think someone swapped out a good battery and replaced it with a dead battery. The toilet clogged, but did not overflow. The staff took care of it right away.
Everything was very clean
The room was very clean.
A staff member falsely accused me of smoking in my room. He didn't ask, but demanded that I get a smell out of my room that was not there. I had to make him come in and smell before he apologized and later found where the smell was coming from.
They would not switch room to double beds. Nobody was hardly staying there. They had plenty of rooms available to make a switch
My bed was clean, the room did not stink
I did not like that there a bug in my tub and hair it as well.
Fairfield has always been a brand we can count on to be above average and they have the most comfortable beds and pillows of most hotels. The two young men at the front desk were very friendly and customer oriented.
The room had a pungent smell of rotten mildew. Its proximity to the interstate and the noise from the traffic all night. Walls are not very soundproof from noise in the next room.
I was weary after reading the other reviews but, I decided to take a chance. I am happy i did! They had recently had a renovation and everything was in great shape. The parking lot needs to be repaved but, everything else was perfect! The front desk staff was friendly upon arrival and all during my stay. Housekeeping staff was very friendly as well and the rooms were very clean!! Heather on the front desk and the tall guy with braids were excellent! They were there everytime I passed through and always spoke and smiled. Excellent stay I will be back.
Hello, I stayed here with my son's hockey team. Oh man was this service awful. From the second I walked into the hotel the manager hated me. If I ordered room service it would arrive an hour later. During our stay, my son also broke his finger, from being smashed in between on of the room's doors! I will not stay in this hotel again and I advise you not to as well.
When I stayed at the Fairfield Inn and Suites in Jackson, I had a very... discusting stay. The room we stayed had brownie crumbs all over the floor/bed/counter/desk and in my son's matress, he found four brownies, and a rat! we left immedietly after that, and drove down the street to Country Inn and Suites, where we had a pleasent stay for the rest of our vacation. I'm will not recomend this hotel to any friends or family, but I will recomend Country Inn and Suites, for great service at our stay.
My husband and I stayed here for our aniversery, and let me tell you, I would NEVER stay here again! Whoever was supposed to be working at the front desk was never there, and we had very slow service. The beds we used we're old and lumpy, and DIRTY! It was discusting! When we decided to go in the pool, the rack of towels was dumped in there, and the hot tub water was GREEN! We stayed on the second floor, and every night we heard footsteps from the floors above. The room next to us was always way to loud, and woke us during the night. To sum it all up, I would never recomend this hotel to ANYONE and will not be staying here ever again.
A little overpriced for the quality and location. My room had a moldy shower curtain and the pillows were uncomfortable and not a very good quality. Refrigerator in the room would be nice. Great staff, especially in the dining room. Renovations were going on at the time of my stay; however, I was not inconvenienced which was nice. All in all, a good experience, and I would stay here again.
Great hotel. Rooms even included a dehumidifier, which was great in Jackson in the summer. Checkin was quick. Price was a bit high in comparison to other hotels in the area.
Very friendly staff, clean rooms, nice pool and gym.