Service staff was friendly, knowlegable, and room was clean and quiet. Close to airport
Great overnight stay for long layover and was very impressed with the restaurant. Had an unexpectedly fantastic meal!
Good location. Easy free shuttle connection.
The rooms are not quiet. The noise of every takeoff and landing comes through the closed window loudly.
Really and truely impressed
I like the deco/design of the hotel. It has a very modern look, very chic. I was also impressed with the arrangement of the towels, which the chambermaid rolled into shape of a fluffy dogs, and decorated it with eyes, mouth. It was indeed very innovative
I like the complimentary shuttle provided. However, I did not like the fact that there were many guys ( not sure if there were homeless or not) hanging nearby the pickup point for free shuttle. There should have been a signboard at arrival gate. However, we were told by hotel to make our own way to the pickup point. On our way to the pickup point ( which is a bit of a walk), one of these men tried to 'help' us by pushing our cart and kept saying it was for free, etc, and we were confused if there were airport staff, or the hotel staff. When we got there, we realised that there were many men also trying to help others. I think it is fine if these men were trying to make a living, but at the same time, I did not feel particularly safe.
Great decor and new hotel feel.
Hard to find location, needs better signage on nearby roads, direction info from staff was not complete and we had to call back 3 times before finding the facility.
The staff were friendly and efficient except for deficiencies noted below. Room was nice and clean and modern with fine amenities. Breakfast and room service were very tasty.
1. At check in I was told breakfast was included. When I had finished breakfast I learned it cost over $20 additional. I did not appreciate the lapse as my business had to pay the bill. 2. I called and asked the desk for a wake up call. I actually talked to a person - this was not a mechanical call. No one called me but I luckily I had already gotten up. This was unacceptable, especially for an airport hotel where people can miss flights etc. if wake up calls do not work.