||||Excellent - 1776 reviews|
BRAND NEW RENOVATED GUEST ROOMS & SUITES ARE NOW AVAILABLE! Borrowing from the typical Hawaiian home's light and airy feel, our new rooms' accents are the North Shore views. It's a new outlook on your favorite getaway, available now. Each is a spacious 478 square feet or larger, with complimentary Wi-Fi. Premium and deluxe rooms, as well as suites, also i...
Overall Rating - Excellent - 1776 reviews
The overall location and views.
No pickleball courts and the tennis courts were in need of resurfacing.It was just a great place to enjoy and chill out.
The location and views are spectacular.
I paid for a premium suite and woke up to construction workers tearing out the roof of a building outside at 8:00 in the morning. This ruined what was supposed to be the highlight of our Hawaii trip. Construction needs to be disclosed during check-in.After we were rudely awakened by construction and requested an immediate room change, we found the 'construction notification letter' tucked away behind the TV. The letter said construction would start at 9:00 a.m. Also, the front desk charged us for an 'air mattress' we never rented. The charge was removed but then a 'missing' resort fee was added first night. The front desk then flagged us down as we were leaving and said they realized the resort fee it was waived because of the room change. I have stayed at Turtle Bay before and will never return because of our negative experience there. My wife and I were traveling because our son passed awa...