Kentwood 12 Passenger Van Rental
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Cheap 12 passenger van rentals in Kentwood
Find the latest 12 passenger van, minivan and minibus deals in Kentwood| Passenger van |
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Kentwood 12 passenger van rental reviews and directory
Hertz
No score available yet
Best rated
2 locations in Kentwood
Filters
Reviews
2.0 Poor
May 2024
2.0 Poor
Dec 2023
2.0 Poor
Oct 2021
10.0 Wonderful
May 2021
Pros:
Staff Is Very helpfulCons:
Car could have been cleaner but understand for the price.2.0 Poor
May 2021
Pros:
Nothing went well with this rental.Cons:
the location i went to pick it up at was closed without explanation, and only after haggling with a regional manager on the phone did i get A car. I was given a smaller car than I reserved, which was not cleaned and had under a quarter tank of gas.2.0 Poor
Apr 2021
Pros:
I picked it up with less than 3/4 tank, and returned it with over 3/4 tank. You guys claimed I returned it empty and made me do the leg work on proving that. You sent me a receipt but then asked me to send it back to you as proof.Cons:
Stop your dishonest practices. You know there is a percentage of customers who won’t even pursue it, resulting in additional revenue for Hertz. But this comes at the expense of customers that do mind getting ripped off. I will not use Hertz again and will spread the word to my family and friends.Budget
No score available yet
2 locations in Kentwood
Filters
Reviews
2.0 Poor
Apr 2024
2.0 Poor
Mar 2024
2.0 Poor
Dec 2023
2.0 Poor
Sep 2020
Cons:
Staff was very unhelpful. We had a reservation but as we were an hour or so late they said there was no longer a vehicle available for us. I have had issues with this location before and will never go back.5.2 Fair
Jun 2020
Pros:
It was fine, the office there is a bit rough and untidy.Cons:
The car smelled horribly of cigarette smoke and pot. It gave me a headache and I had to apologize to anyone ahead of time before they road in it.10.0 Wonderful
Jul 2019
Pros:
The staff was courteous and the drop off was easy.Cons:
We had to wait in line to pick up and to drop off, but it was not the fault of the staff. They were doing the best they could, but there was only one person working the desk.Enterprise Rent-A-Car
No score available yet
2 locations in Kentwood
Filters
Reviews
2.0 Poor
Sep 2020
Pros:
Staff was helpfulCons:
Ordered a compact vehicle and when I arrived all they had was an old big truck - let them know that I have never driven a truck and the employee looked at me and didn’t say a word. When asked if they had a different t vehicle I was told NO2.0 Poor
Jul 2020
Cons:
I booked a vehicle they didn't have, so I never got a vehicle.6.0 Okay
Oct 2019
Pros:
The car was good for my needsCons:
I requested an airport rental when I searched and when I went to the Enterprise desk at the airport I was told that it was off site. When I asked if they could come close to the rate it would have doubled. I had to take a $22 Uber to get the off site location. Of course I had missed that this was off site rental, but I would think Kayak could have highlighted that fact when reserving since my search was for an airport rental. This way the customer agrees to and it calls attention to it.10.0 Wonderful
Aug 2019
Pros:
They initially called me 5 minutes before picking up my rental arranged online and told me there were no cars and to go go a different location (where the rates would be different, longer commute in rush hour). However, upon arrival, the team worked out an acceptable solution.Cons:
Online availability being accurate with the store and the 3rd party vendor who I used to book this car.2.0 Poor
Apr 2019
Pros:
Nothing after I reserved the car 2 weeks ahead of time or about I get there and find out that my debit card is not accepted because it's not a major credit card so now I was stuck in a city with no rental car it was actually quite disappointing!Cons:
Accept any form of plastic that has money on it8.0 Very good
Oct 2018
Cons:
Confusing drop off at TVC airportAvis
No score available yet
2 locations in Kentwood
Filters
Reviews
2.0 Poor
Aug 2020
Pros:
I arrived before the rental center opened to pick up my vehicle, which was reserved several days ahead of time. I was to pick up at the 9 am opening. I was told by the counter person my vehicle was not there yet, and I would need to wait. She was very nice, to be clear. Then, after waiting for 20 minutes, I was told by the same woman that my car (a special 12-passenger van needed that day for a family trip) could not be found, and no one at any Avis ops center could help, and/or did not return her calls or texts. I continued to wait while she made calls as line volume permitted. She finally learned that the previous renter had not returned the vehicle and I would have to wait until at least 11. I asked for a substitution and got little help, so I walked down the street to Enterprise and they had the vehicle I was looking for, with a price match. After a 90 minute wait that meant missing other pickup appointments and delaying my family’s trip for nearly two hours, I was on my way - with a van from a competitor. Thanks for nothing, Avis. I will be going down the street to Enterprise from now on.Cons:
Pretty much everything.4.8 Mediocre
Apr 2019
Cons:
The customer service was not greatVIPCars Recommendation
No score available yet
One location in Kentwood
191 travelers who rented a car in Kentwood gave the car agency they used an average rating of 0.0
Airports serving Kentwood
Kentwood 12 Passenger Van Rental Information
| Pick-up location | Kentwood |
|---|---|
| Car types | Van, Minivan |
| Rental locations | 2 |
| Airport locations | 0 |