Very nice grounds right on the water. Pool, Jacuzzi and beach area were great. Shuttle provided to Duval which is a great value. Taxis would have been $40+. Nice restaurant and great staff
4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.
Less than 3 min from key west airport! The hotel provides free shuttle to and from airport. We arrived airport and I called them and they were there in less than 10 minutes! The shuttle to take us back ran every half hour w/o a reservation. The pool is saltwater, clean, and nicely laid out to have a great cross breeze to beach if you don't want to get in the water your comfortable in lounge chair.
We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.
Fine location; dependabe aieport and downtown shuttle; excellent room amenities such as mattress, linens, towels,
Parking was in a ground level garage; our room was on the 4th floor.
The room was very nice and luxurious. The hotel overall was clean and the staff was very friendly. Parking was convenient.
Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.
The staff were very accommodating and helpful
Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night
no windows really ugly far from town too expensive far better options
Convenient parking. Easy check in. Dinner in the restaurant was very good. I did not venture about as was a quick one night business visit, but the grounds are pleasant, secure. Very comfortable bed.
A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.
Room Clensines Service Happy hour Pool Hot tub
$20 parking per night
Liked the room
Did not like the staff. Not friendly at all. Very rude.
The hotel was awesome i felt like if i was at home. I didnt like it i love it. I literally loved everything about the hotel. I would recommend it to everyone. I would stay here everytime i come to key west.
Shuttle service was very convenient and helpful. Ron was an excellent driver who cares about his passengers. Check in and check out was easy as pie. Our room was spotless, as if Danny Tanner lived there himself.
Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.
The staff was great and everything was perfect. I truly enjoyed my stay.
The rooms were beautiful, thought it was a bit pricey for not an oceanview. Loved getting champagne upon check in and the free shuttle into town.
expensive poor facilities far from town poor service would never go back.
Location, pool and beachfront.
The room wasy way overpriced considering there was no view and that it was not a suite.
I don't see how this is one of the most luxurious hotels in Key West. I felt completely nickled and dimed on top of the extremely high rate for the hotel. They even try to add on a donation to an undisclosed non-profit -- granted it's a minimal donation but a customer shouldn't have to opt out of giving a donation. The parking fee, considering you're so far from Duval Street, is ridiculous and is over $21 after tax. The set-up of the rooms is far from comfortable -- a common entrance for 2 different rooms, which exacerbates the noise made by your neighbor. Furthermore, so much construction was going on around the hotel that we literally had to call the hotel to find out how to enter -- they then informed us that we had to enter through Hyatt's parking lot. I honestly couldn't wait to check out, but even that caused problems as they made me wait in line for 25 min since they only had one person working the desk. Steer clear of this hotel.