Relax in a spectacular waterfront setting on the sunset side of Key West, adjacent to Mallory Square. Experience the beauty of the sparkling sea, access to water sports, and Duval Street’s famed dining, shopping, and entertainment, just steps away. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants, or take a launch to the nearby private beach. Rejuvenation awaits in the serenity of the Massage Studio. Experience the extraordinary in our 178 spacious guest rooms and suites with a variety of splendid views. Enjoy contemporary design, the latest in entertainment technology, and the comforts of our signature Heavenly® Bed and Heavenly® Bath.
The staff was helpful and the rooms were nice enough, except for the air conditioner which made way too much noise.
The air conditioner is one of those, below-the-window self-contained units. It emitted entirely too much noise. My wife is a light sleeper and could only sleep when the air conditioner cycled off. When the compressor kicked on every several minutes, it woke her up again. While it did not disturb my sleep (I sleep like a rock) it did hers. And, because we were in one other room, we know that the noisy unit was not unique to our room. They sent a maintenance person to our room to "fix" the noise, but of course could do nothing for us. Because of this, we will not return to this hotel again.
The room we received was 450 sqft instead of 750 for a one bedroom suit. Room condition was horrible, out dated, filthy and carpet had multiple stains. Nothing as shown on they website.... Very disappointed with hotel!
Great hotel in the famous longisland style inclujding the superb Westin beds. Moreoever the pool is pure premium. Not cheap but fair.
Parking is relatively expensice (20 dollar). However you can use the parking garage until 6 pm the next day. In any other street around you need to pay anyway.
love the bedding
no bathtub, lock did not work on patio door, difficult to haul suitcases yourself due to distance between lobby and buildings
the location was outstanding, close to everything. Good food, nice staff and a beautiful top deck with beautiful view to the sunrise.
The parking fee at the hotel is far too expensive, this was the only bad thing about this hotel!
Everything. The room was clean and comfortable. The staff was friendly. The food was delicious.
It's a nice hotel if the pool isn't under construction.
Without any advances warnings, we only found out upon arrival that the pool was under construction. Furthermore, they gave us a room which was directly facing the construction side whilst workers were drilling holes in the ground and making very very loud noises. We would have never booked this hotel if we knew about this.