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Passenger van |
Standard |
Full-size |
Luxury |
Premium |
2 locations in Kirkwood
One location in Kirkwood
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Reviews
5.6 Fair
Jun 2020
Pros:
Car was clean and ready for meCons:
at the time of reservation wasn't informed of extra charges, at the time of pick up I was told I needed to pay 140 is more, to rent the car. When I asked for an explanation on the time of drop off the person on the counter seemed annoyed and dismissed me as quick as she could since I was bothering her... won't ever use this company again.8.0 Very good
Mar 2019
Cons:
Last minute car switch meant that the car received was not fully prepped5.2 Fair
Aug 2017
Pros:
The Vehicle was very comfortable.Cons:
The Service was not good at all. They refused to show the components of the car, In fact, I needed the vehicle to drive to Omaha, NE and could not find the cruise control. I could have read the manual but was in a time crunch. Then I had paid for extra insurance through you. Not knowing how things worked with them, I usually use Enterprise, when asked I also purchased the insurance they offered. I assumed that they knew about my complete contract. I work in retail and we ask the customer what they have before we offer any additions. I expected them to be the same way. it was my fault also that I was pressed for time and a little perplexed with the service. I am used to a more congenial and friendly atmosphere which was not present. If asked I would not recommend thrifty to anyone.6.0 Okay
Aug 2017
Cons:
The price was different from the original quote that you gave me. There was a 200 dollar deposit and unlimited mileage wasn't unlimited on in covered areas so an additional 80 dollars had to be paid6.0 Okay
Jul 2017
Pros:
Vehicle was clean and drove nice. Plenty of room.Cons:
Added expenses upon pick up. Charged extra ($35) to use my debit card but not given a choice of other payments. Also charged a $200 deposit. And have to wait up to two or three weeks to get it back. Charged another $100 for going outside the very limited amount of states they allowed. So my $469 rental price was jacked up to $806. Very disappointing.8.0 Very good
Jun 2017
Pros:
Pleasant timely service.Cons:
The cruise control did not work.One location in Kirkwood
3 locations in Kirkwood
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Reviews
10.0 Wonderful
Oct 2023
2.0 Poor
Sep 2023
8.0 Very good
Mar 2021
Pros:
Staff friendly however computer went down, delaying drop off2.8 Poor
Sep 2017
Cons:
1. the car was filthy with what looked like blood stains on the ceiling. 2. the car made several noises both driving straight and turning that it shouldn't. 3. the car had significant wear.7.2 Good
Jul 2017
Pros:
The Budget rep in STL was great! Very warm and friendly.Cons:
I was give one price and charged another one, so I was a bit disappointed in the billing.5.6 Fair
Jul 2017
Cons:
i flew into the St Louis airport, and you guys booked me a car to be picked up in a remote location 30 minutes from the airport location. it cost me $150 more to get a car from them at the airport location.2 locations in Kirkwood
Filters
Reviews
2.0 Poor
Oct 2022
10.0 Wonderful
Apr 2019
Pros:
Staff was outstanding at Avis.2.0 Poor
Jul 2018
Cons:
You wrote a review for Avis Rent A Car 2 days ago 1.0 star rating 7/25/2018 An unbelievable event that is stranger than fiction. I made a reservation on 6/28/18 for a 3-day rental of a full size car in St. Louis, MO, beginning yesterday, 7/24/18. Yesterday, before making my flight to St. Louis, I realized that the reservation had been made for a location off the airport property, so I called the corporate customer service number to see if this could be changed. It turns out the PGA event in St. Louis left no cars available at the airport. I thanked the agent and ended the call. When I got to the off-site location (via Lyft but no fault of Avis), the agent there told me my reservation had been changed to June of next year in Alaska for a SUV vehicle! I called the corporate customer service number and explained my dilemma, and they said they could do nothing to change it. Because of the PGA event, this off-site location was out of cars (except for the one I had reserved but then lost due to the change in reservation). I filed a grievance and asked to be called by a supervisor in 24 hours. No call. No car. No help. So I have been stuck taking several Lyft rides to my business appointments. Unbelievable.3.6 Poor
Nov 2016
Pros:
car was clean that's a bout itCons:
Was not the same price as quoted by you said that we were at Wrong Avis pick up it said airport pickup got there said it was another Avis I asked how mmuch it was here my quote was 141 they told me to 299 but said they can put us in the car for 210 pounds $70 more then what I got from you then he said we can take the shuttle back to the airport and catch a cab to the other Avis dealer I was not going to pay and take up more time to do that so I took the car will never use them again should have went to Enterprise I coulD of got a full size car for the price I paid for this little one what a ripoffAlong with a 9 passenger van, rental companies in Kirkwood offer 7 passenger vans.
Pick-up location | Kirkwood |
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Car types | Van, Minivan |
Rental locations | 2 |
Airport locations | 0 |