I had a pleasant stay at the hotel. It was hassle free to use the facilities at the hotel and it was easy to park at the hotel basement although it is shared with other customers who shop at a shopping complex adjourning the building.
The only thing that puzzled me to stay in this supposed to be 5star hotel was, it did not provide some of the toiletries that other 5 star hotels that i have stayed before. Was it because i paid a discounted price????
2 queen size bed, that's ok
All are fine except for parking facilities. The hotel should have separate parking for its guests like most 5-star hotels instead of common parking with the shoppers next door.
The room probably had not been used for a while as the smell was terrific. The hotel is located far from city center and is not worth the price. Old fashioned.
Rooms well appointed. High quality food available. Good dining room. Probably the most comfortable hotel in Kota Bharu.
The rooms smelt very damp / musty when we arrived - this really affected our overall experience and impression of what could have been a luxurious hotel.
The staff went out of their way to help us. We were having a very difficult day and the staff were amazing.
I couldn't get through to the room service number when I tried to dial it (repeatedly). I ended up going to reception and they rang for me.