Rooms well appointed. High quality food available. Good dining room. Probably the most comfortable hotel in Kota Bharu.
The rooms smelt very damp / musty when we arrived - this really affected our overall experience and impression of what could have been a luxurious hotel.
The staff went out of their way to help us. We were having a very difficult day and the staff were amazing.
I couldn't get through to the room service number when I tried to dial it (repeatedly). I ended up going to reception and they rang for me.