Very nice staff, great breakfast buffet. The sauna area is amazing and a great way to relax after a day of work. It is only a 5-10 minute walk from the central train station.
friendly helpful staff, easy check in and check out
coffee makign facilities in the room would be a bonus
Friendly and comfortable
Spacious room with balcony
Service in the restaurant was the worst I have ever experienced in my extensive travels.
hotel interior all up-to-date, comfortable and classic in design; clean, however wiped finger across door frame and that had not been done for a while. otherwise, cannot fault them - overall very nice and courteous indeed. Once I had asked again, they provided us with a brand new cot with crispy clean bedding for our small child and even made us a lunch bag as we had to leave prior to regular breakfast times.
Although the hotel itself was very good, some streets close by are not - rubbish was piling up on the street and the energy from some people did not feel as safe as I would have liked. Having said that, three young boys helped us find our way back to the hotel and were very helpful and friendly - also from the same neighbourhood. I suggest addressing this issue with local authorities - rubbish should not be left out like this anyway but it could potentially be damaging to the hotel. Further, this seems very much at odds with the generally clean and beautiful city that is Luebeck.
The restaurant was closed, because of a private party. There was nowhere for the other hotelguests to go - a bar or something. That was very unsatisfactory. We had to stay at our room at evening.
Excellent service, lovely room and an excellent breakfast
Would like more pillows, the ones in the beds were not very comfortable
It has a lovely country feel about it, with a beautiful garden where you could have breakfast if you wanted - buffet breakfast, superb variety - decor of hotel very pleasing,
No tea/coffee or mini bar in room - if you wanted same -
It was so quiet, relaxed and lived up to its status as a 4 star hotel
Quiet room. Lovely breakfast.