||||Excellent - 1006 reviews|
Overall Rating - Excellent - 1006 reviews
Also good to know about the hotel:
Good fitness area
Nice kids facilities
The grounds were beautiful. It was very peaceful and relaxing.
We had to wait almost 2 hours for our room to check in because they said they were still cleaning it at 5pm! When we finally got in the room was still dirty. There was old soaps from the prior person still in the tub. Silverware was left behind.I was disappointed in the staff. The gentleman at the check in counter next to me was very informative to the couple he was helping, showing them a map and explaining things. The Young man that checked us in just said your room is not ready we will call you on your cell so you can pick up the keys. The keys were at an outside desk and know one explained where the room was. We tracked down a worker who didn't speak English to help us find the room. ... more
We loved that the rooms are located near a small pool which gives the resort a tranquil and personal feel. Overall there are more than 40 pools to choose from. The grounds are beautiful and invite one to stroll.
I thought the lighting in our room was a little on the dim side and the TV could have been better.We loved the tennis courts, coaches and clinics. The pool, we used had sparkly water and was completely clean. The staff is super friendly. We loved that the hotel is more than dog friendly. Made us wish we had brought our dog too. ... more