All rooms have coffee maker, refrigerator, and microwave. FREE scheduled shuttle to Magic Kingdom, EPCOT, Animal Kingdom, MGM Studios, Universal Studios, Islands of Adventure, and Sea World. Gift shop, game room, 2 pools, Boardwalk Buffet restaurant, Lite Bite mini-mart, children's playground, and coin laundry. Free transportation to Shingle Creek Golf Club. Was a former Comfort Inn. Pet Accommodation: $15.00 USD per night/pet. Pet Limit: 50lb max Packages shipped to the hotel will incur a handling fee.
beds were really uncorfortable, woke up with back pain everything was very dusty I suffer from allergies and so does my daughter we both woke up with stuffy nosw
The rooms were dirty and staff had attitude about our complaint. Never will I stay there again. She even threatened to kick us out. What kind of service is that?
I was very pleased with the overall appearance of the room and the value we received. While it is not a luxury hotel, it was very nice in relation to the rate we paid and honestly much nicer than I had anticipated. I loved the fact that our room had a small refrigerator and microwave, but the best detail was the fact that there were sliding doors that separated the sleeping area from the bathroom. This enabled early risers to get ready for the day without disturbing the rest of the family.
The only complaint is really subjective. I found the beds and pillows to be much too firm, but I tend to like a soft mattress. We brought our own pillows so that helped a great deal.
Good price, nice check in facilities, lots of helpful staff.
Very noisy location due to the proximity to the interstate. Also, the tub faucet would not stop dripping. There were also some stains on the bathroom wall.
I arrived at 5pm to be told that they would like me to consider "upgrading" to another Rosen hotel, because they were overbooked. They enticed me with the offer that the Rosen Centre would have a king room, which they did not. I drove across town and checked in at Rosen Centre only to be told that they did not have a king room. And now I was staying a half hour from where I needed to be the next day, instead of ten minutes. Not an ideal switch. However, they gave me a 50% off food coupon, and free parking.
Power plugs not working for mobile phones, slow internet
Pools, the water splash for kids. Kids under 10 (I think) eat free for buffet! Free parking and shuttle for several attractions (Disney, universal and mire) a The area where is located is awesome!
I appreciated the large refrigerator and microwave in the room.
The room had bed bugs. I informed the front desk upon checking out. I was promised a phone call within 72 hours, but no phone call ever came.
This is the 3rd time I've stayed here and every time it gets better and better. Love it! My son locked us out of the room at 12 am he was crying and they had to send a security gaurd he came so quick and helped us out immediately. Great customer service and clean rooms and great food.
Close to parks Value
Was not clear about Breakfast included, all you get is coffee, milk and white bread and if you want more it will cost $$. The rooms were ok for the cost we paid, but there were some bugs in the room so small we did not notice until last day. Close to Highway, but from our room there was no noise
--It's location to Disney World and Downtown Disney --Close to other restaurants --Clean room everyday
--We were given a hotel key to someone else's room at check in the room was filled with luggage's . Glad the guests weren't in the room at the time we opened the door --Communication with the lobby folks not very good --Got to use the swimming pool only once due to construction --Fridge was not in good operation --Bathroom looked awful with rusty bathtub bars, ceiling and walls looked like something you'd see in a prison --Wifi was a joke! Didn't work worth the crap --The dryer ran the entire 45 min and didn't dry the clothes --We were told the tram for Disney was from 8am to 1pm by a gentleman in the lobby in a wheelchair That's not convenient 8-1??
Overbooked on prepaid room, had to send me to affiliate hotel at 1am, won't be booking with Rosen Hotels again!
Updated rooms were nice. Its a clean strong 3-star.
The weekend we were there the main pool was closed for renovation, plus the kiddie splash area was also closed. It would have been nice to know that before we checked in.
I love the cleanest and the food from the buffet
They messed up my reservation
The staff was rude. They took over an hour to check me in because they lost the reservation. I asked to speak tongue manager and I was told to email him?!! After arriving in order to get directions to our room and shuttle info we had to listen to a girl try to talk us into a time share opt. She was pressuring us to sign up and wasting our time. The gift shop was not Disney themed but more like an Indian quicky mart. The door to the bathroom in our room was broken when we arrived, we couldn't even close it. We had someone come fix it but it took all night. The place is old and there were stains on the carpet, the furniture was well used and the wifi didn't work. The cleaning lady tried coming into our room at 8:00am while we were still asleep to clean the room when we hadn't even checked out yet. The pool was freezing and over croweded and while the advertising for the hotel listed that they had just newly renovated the pools one was closed down and empty, and the kid splash area was closed our entire week stay. When checkingout the girl asked "how was your stay" I told her " you get what you pay for I guess " and she said that's womderful, I'm glad we could help.
when we got there had to wait in line to check in,,,,,over an hour almost 15 other people in front of us with 3 people checking everyone in. when it came down to it there was 1 girl doing all the work the other 2 acted like trainees she wasdoing 4 to 1. they need to tell the guests about the dead bolt lock if your not careful will lock you out of your room and only security can let you in.could not get near breakfast water presure was very poor rooms were not quite could hear everyone outside your room. the rooms are very worn....need updating. plenty of food options close by and he parks are a 5 min. ride in
Clean Newly remodel rooms cozy feeling room Close to everything Fast check in
The washer and drier take tokes rather than quarters so if they are not available on your floor you have to fetch them at the lobby.
We asked for a room facing away from I-4. Was given a corner room facing pool. Still heard a lot of traffic, so went back to desk and asked for another room. DANIA at front desk was very accommodating and gave us a great room facing Palm Parkway, which is a very quiet road. Unfortunately my traveling partb error has a COLD ano the cleaner was very strong. Back to front desk to get another room. Very understanding. Great customer service.
I-4 traffic. There was a cold spell and turned on heater, smelled lije burnt electrical. Hadn't ghost even used or cleaned for a long time.
The hotel did not have our reservation when we tried to check in despite multiple forms of confirmation of our booking. It took an hour for them to find our booking. Customer service was extremely subpar. In addition the WiFi did not work anywhere in the hotel. Also the water pressure in the showers is terrible.
The rooms were really clean and comfortable and the staff was awesome! The pool was heated and very clean! The breakfast buffet was good. Beds were super comfy and you knew the sheets were clean, the staff was ontop of everything. The pool was fun.
They could have more options for free breakfast and dinner tasted like everything was pre prepared and boxed, they should have a life gaurd because its a big pool.
Great location and free park shuttles
Beds were not comfortable
Clean, very comfortable bed, nice amd up to date room, great housekeeping services
Water pressure isn't great, can sometimes hear people talking when they walk by room