Motel 6 Pinetop-Lakeside is located near Sunrise Ski Resort and a wide variety of restaurants and entertainment. Enjoy our indoor hot tub, outdoor patio area, and micro-fridges in all rooms. This is a 100 percent non-smoking property.
Bed was not supportive.
I like that even though outdated- still clean. Also, the beds were very comfortable. Great price!
The staff. The manager to be exact... I called earlier in the day to ask if it was okay for me to do a late night checkin. I gave a specific time frame, and they said "no problem." We arrived at the time we gave them, and there was no one at the front desk to help. Had a little sign saying "be back in a few minutes, helping a guest." No problem, right? What's a few minutes? Then 10 minutes went by, 20, 30... By then I was furious. We had been driving all day, and were completely exhausted. It was late, and all we wanted to do was go to bed. I started calling their phone number to see if I'd get anyone on the line. The first time, no luck. Another 15 minutes go by, and I call again. Finally, a lady answered. She claimed there had been an emergency, and the front desk person would be back in 10 minutes. At this point I was too mad to care about their problems, I just wanted to go to bed! After almost a one hour wait, the manager comes storming in, looking pissed off at the world. Doesn't say a word to us, except for my name to get me checked in. I proceeded to explain to him my story... How long we had waited, that I was specifically told someone would be here to check us in, etc. he mumbled "sorry" and continued to pound aggressively at his computer keyboard. No explanations, no sincere apologies, no incentives for the inconvenience, nothing. So, I asked for the manager. Go figure- he was the manager. I expressed to him that he had poor customer service. Again, a quiet mumbled "sorry" as he handed me our room key. Had this man taken a minute of HIS precious time, to explain this supposed emergency, and sincerely apologized for the inconvenience.... I could've gotten over it. Very disappointed how it was all handled. Then at checkout, again... He didn't say a single word except "would you like a receipt?" Nothing like "how was your stay?" Etc. Bummer- if it wasn't for that I would've given it a high score.