Parking felt very secure and the tram line was right outside the front door.
The hotel is meant to be non smoking but was over powering with the smell of stale tobacco. It was clear that guests next door were also smoking and sending fresh fumes into the room through the oddly arranged secondary glazing.
Room was ready on time and on arrival. Clean and tidy, staff ( one person ) was helpful. my party occupied x 3 Triple rooms.
No tea/coffee making facilities, strong smell of cigarette smoke in lift and corridors and the six rooms my party occupied even though there was a no smopking policy apparently in force. Location of the hotel by a main road meant it was very noisy at all times with windows open.
upstairs looked ok. it had been refurbished. there were plugs in the bedroom and not only in the toilet. the rooms were nice and bright and it was quiet. they had redone the cafeteria but there was no lobby like there used to be.
the hotel was being refurbished so there was lots of noise especially in the morning. i had to buy insect spray as i was being bitten in the room. my room was dark and dingy. there were kids screaming and running in the corridor all night long.
I liked the safe parking for my vehicle, and the entire hotel was receiving an upgrade when I was there. The staff was most kind and helpful in the short dealings I had with them
The street it was on was very noisy, and no insulation between rooms made for noise as well. The safety chain was missing on my door, and the light switch in the hall was not easy to find
No light in lobby. Lobby and romm had a smell like tobacco and urine? Room old, dull and dingy. Sheets marked. Burn hole in bed cover (in a non-smoking room!). Some formica on furniture loose and broken.
Price is fair
poor location as too much noise outside makes it difficult to sleep. Also the room is smely of smoking and no towels provideded
We arrived at the hotel at 3 in the morning. I phoned in advance around 19:00 to obtain the car park access code. However, the receptionist spoke no English and with my limited French we could not obtain the code. This was stressful as I had a trailer with me and an expensive car and did not want to leave it on the road. If your staff cannot converse with guests then perhaps this vital piece of info should be on the reservation mail. Ie Go to reception and enter Red id into Automated machine Obtain room key Car park access code is on the key ring
No staff at night, making arrival time difficult. The room said No Smoking but the room smelt of smoke. The room was very noisy at night with someone singing loudly into the early hours.
No staff at night and room next to ours had about ten people in it and it sounded like they were having a party. After two requests for them to be quiet with no response, we phoned the number given in the room for such a problem and it was connected to an answerphone. We left a message and were about to leave the hotel at midnight when the noise quietened somewhat and we managed to get some rest.