Excelsior Hotel is located in the centre of Lisbon in the business district. This hotel enjoys a priviledge location close to Marques de Pombal square and the main tourist attractions shops and restaurants. Although basic in decor the rooms are medium in size all with private facilities cable television safes and telephones. The hotel was recently rennovated and has a cosmopolitan environment and has comfort and quality. There is no restaurant in the hotel however there is a breakfast room available.
Friendly staff, very willing to help.
The hotel is old and not well maintained. The room was too small to accommodate two people. There were holes on the walls and bugs (cockroaches!) coming out of them. The carpet had clearly not being cleaned. It was very hot during the night and we could not use the air conditioning out of fear of insects and bugs coming through it. Overall, a terrible hotel experience, but we were compensated by being allowed to leave the next morning without paying anything, even though the reservation was for two days.
poor breakfast and extremly boring to eat it if you stay for a week, tv too small jand high up on the wall uncomfortable to watch
excellent location, close to the metro.
poor and boring breakfast
Good location - near to old town. Good breakfast.
Dirty carpets. TV was out of order.
Some members of the staff were friendly and ready to help. This should be standard for this kind of job, not rarity.
For one day, there was some problems with water pipes. I do not blame the staff with that but they should have informed us. Fortunately the problem was solved quickly.