This 5 star hotel is located in the suburbs of Lleida. The Hotel has a coffee shop an indoor swimming pool and a fitness centre/gym.
The hotel design and furnishings, spa facilities and quality of the staff.
Not a major factor but the location is close to a fairly major road.
Staff were perfect. Spar great which gave total relaxation after a very long drive. My one regret was I forgot to purchace one of your fine bottles of wine.
The staff were exceptionally helpful- nothing was too much trouble. The design of the rooms were excellent- high quality, minimal and clean. The spa facilities were beautiful and not overcrowded.
I was alittle disappointed that the golf facilities were not on the same location as the hotel. The golfing involved driving out of the hotel for a while onto a busy road. The hotel had limited gardens and outdoor facilities so the majority of the time involved being out of the hotel or in the room but the exceptional quality of the hotel and lovely staff made up for a few diappointments.
From themoment that we arrived, nothing was too much trouble for the staff. It was a lovely touch to be shown the facilities personally by the Duty Manager. The atmosphere in the hotel was relaxed and calm. The rooms are elegant and well appointed with the open plan feel adding to the contemporary feel of the whole hotel.
We felt that more attention could have been paid to removing used towels from the Spa - even though there were bins provided for these, most guests just left them lying about. Water needs to be provided in the gym. Water was provided in the Spa area but not enough for all the guests - again this was remedied efficiently by bar staff but it would be better if water was provided constantly.
All was perfect