Overlooking the tranquil gardens of Portman Square, this hotel offers a variety of calm sophistication in the vibrant heart of the West End. The hotel and rooms offer total comfort and the latest technology. Guests can enjoy 5 Star facilities including The Montagu restaurant, Churchill Bar, Gymnasium and Business Centre.
Big rooms, polite staff, excellent location, willing to offer additional services (i.e. storage of lugages) without extra charge.
There was nothing I didn't like.
Excellent reception and concierge ,nice ope Lobby ,attractive Bar and Great bed
Wifi internet the slowest I have ever encountered at hotel of this class
Excellent food, excellent concierge, excellent beds and pillows, excellently placed for west end.
Receptionists were 'indifferent', very young waiting on staff who lacked the ability to make you feel welcome and special which is important when you are spending a lot of money and want to come away thinking you can't wait to get back. The 12.5% service charge on everything!
prestige,superb service and location
liked it all
Location, hotel staff and facilities.
Room could be a little bit bigger (given the price).
Hotel and staff were great
The problem was with Active Hotels as the Hyatt had received no notice of our booking and so we were lucky to be able to get in. The Hyatt staff were great. If we use Active again we will personally check whether our booking has been made.
Expensive car park
near to every where ... and thing
when they cleaning took glasses and not bring them back
lifts a problem