Television didn't work and suite is looking tired
The cleanliness of the room was fantastic and the bed was very comfortable.
A lovely hotel. Very nice rooms. Excellent location
Location and the variety of shopping. Location gives easy access to central London via tube or ferry
We were given a room that had a fantastic view over the quay.
Staff very polite and put customers first at all times. Nothing was too much trouble for them. Rooms very comfortable. We pre ordered Breakfast in the room for 9am. Breakfast arrived at 9am on the dot!!!.
No Bad Point to report.
Went as a London marathon runner. Made people feel welcome. Nice touch to give out free bananas & water. Clean hotel. Good gym facilities.
Slow check in process. Expensive dinner & breakfast. I booked hotel when vat was 15%&my stay was when it was 17.5-hotel charged difference. Thought the hotel as a gesture could have met small cost itself.
Staff were excellent. Hotel very clean and well kept.
view, cleanliness & friendliness of staff
absolute nightmare to get to because of road works surrounding the immediate vicinity, however, this isn't so much a negative about the hotel itself. was disappointed we had the choice of either paying an extra £30 to park in the public car park opposite for 2 days or an extra £50 to have it valet parked. we weren't expecting such a high charge.
Location, public areas, staff