Staff was very friendly, rooms were clean with a great view. not all rooms have that view though.
the fact that even if you pay for parking, people can still steal your spot for the night and there is nothing the staff can really do about it, although, they did not have me pay for parking my entire stay even though i got 1 night in the parking lot
Clean rooms, breakfast was good value and replenished regularly. Desk staff were extremely helpful especially Anil. All in all a great stay.
Room was clean and shower.
Had to take a car service to NY. No cabs allowed to be called. Staff was clueless about getting around town. When we arrived they did not have my reservation. Had to call booking.com and we waited 45 minutes to get to our room. Neighborhood awful. All the money that we spent in cabs we could have stayed in Manhattan. Not worth it. Shuttle also took forever sometimes. Not good when you have a show to make.
the shuttle service to the 7train was very handy to get into the city.
The staff was very friendly and helpful. Your website said that they offered free shuttle to and from the airport, but they discontinued that service in March. They were kind enough to reimburse us for the taxi ride to the hotel, but that left us with the car service to pay for on the return trip to the airport.
It seemed to be set in a more industrial area, or at least, there were not any other businesses such as restaurants and convenience shops near by.