Room was spacious and comfortable. General appearance was lovely. Staff was extremely polite and helpful.
Very light colored carpet - showed dirt
Beautiful hotel with goo views of Lake Lugano.
he room was a little small for the money.
It was probably the best managed hotel I have stayed in. Clean ,beautifully maintained with courteous staff.
Staff very kind and helpful. Well located in the park and not to fare from the towncenter.
The spacious and well equiped room The personalized wellcome card and snacks that were snicked into the room during our absence. The room was tidied up whenever we left it.
Breakfast (quality) was not up to the standards of a 5 star hotel Staff seamed reserved and inattentive, perhaps because we did not speak itallian. The toilett was broken, dripping/trickling water produced a constant annoying noise.
The view, interior design, and the restaurant.
I arrived at 3 pm and had to wait until 5 pm to get into my room, which I did not complain, but then the following day, I wanted to take a boat trip, and asked to extend my check out time for 30 minutes at 12:30. Then the reception replied that there is someone checking-in at 13:00, and therefore asked me to check-out before I leave for the boat at 8:30. The schedule for the boat is not my fault and where I had to wait until 5pm, I found this very unfair.