Hacienda Santa Ana

The property is situated in beautiful surroundings, so peaceful and secluded. The staff were very attentive and helpful. The deco of the Hacienda is very cosy and traditional. Guests truly enjoy the horseback ride, the friendly staff, and the excellent service.

Food options are limited, however, guests enjoy the simple yet tasty dishes served for both lunch and dinner. Breakfast, included in the price, offers a good variety. The property also offers kids meals and complimentary breakfast for families.

Families with young children can enjoy unique activities such as a farm visit to see the cheese making process, a hike to the nearby waterfall, and horseback riding. The massive front lawn allows for hours of outdoor activities, and a high chair is available for meals.

Some guests have mentioned concerns about the synthetic bed sheets, limited food options, and the time it takes to get warm water. Additionally, a few guests experienced cold rooms at night despite the available heaters.

The property is perfectly located and close to Cotopaxi Park, offering a calm and quiet environment. It's recommended to have a taxi or private car to reach the Hacienda, as it is in the middle of nowhere. The unique experience and attention provided by the owner and facility managers make it a great place to stay in the area.

Several guests mentioned that the synthetic bed sheets were uncomfortable due to the dry air, so consider investing in natural cotton bed sheets for ultimate comfort.

The property is located in a peaceful and secluded area, providing calm and quiet surroundings. Guests appreciated the tranquility and the fact that there is not much around in the area.

As the Hacienda is in a remote location, guests need a taxi or private car to reach it. This seclusion is a selling point, but it's important to plan for transportation to and from the property.

Despite not appearing to be the most family-friendly destination, the Hacienda offers activities that are enjoyable for children, such as visiting the farm and hiking to a nearby waterfall. The massive front lawn also allows for outdoor activities.

Guests appreciated the opportunity to engage in activities such as feeding the alpacas and horseback riding. The farm visit, where guests can observe the cheese-making process, was also highlighted as an excellent experience.

Guests praised the dedication and attention provided by the owner and facility managers, emphasizing that the service goes above and beyond expectations.

Some guests experienced issues with the heating in their rooms, so it's advisable to ensure that the heating systems are functioning effectively, especially during colder seasons.

While guests enjoyed the simple yet tasty dishes served, it's important to note that food options are limited. Consider providing more variety in the menu to cater to different preferences.

Some guests mentioned that it took a while to get warm water. Ensuring consistent and timely access to warm water can enhance the overall guest experience.

The Hacienda features a spacious living room in the center of the hotel, providing a cozy and inviting space for guests to relax and socialize.