Closeness to the Prophet's Mosque.
the hotel was understaffed, had no coordination or organization in terms of welcoming guests, providing parking. it was not ready nor able to handle the pressure of the Hajj season, which was very disappointing.
Location is good and it is very near from the Haram only few minutes walk.
I was informed through booking.com that in the room rate half board is included but upon my arrival at the hotel that it is not and if you wat to check about it go to the 14th floor to Moid or Hilal and when I went there there was a Syrian guy and he told me that we have increased the room rate and informed about it to booking.com, and if you want to get half board have to pay new rate when I said my package with the hald board was booked before to increase the room rate and hotel is bound the give it but he said that I can't do any thing and talk to booking.com about it.
Proximity to the Prophet Mohammad (pbuh) mosque.
It is not a 5 nor a 4 stars hotel. Their system of charging u in advance for ur full period of stay even if u r not certain about ur stay. Comfort isnot a priority and it is very very expensive for the services they proovide.
Close to Prophet's Masjid and clean hotel.
Hotel is very good and close to masjid, but i didn't like the elevator. Elevators are very small and slow. I had to use stairs for almost every prayers.
My stay at the hotel was very good.
Their meal arrangements were far better than Movenpick. The staff was efficient and cooperative.
The room size was relatively smaller for 3 persons.