Great location. Large, clean rooms. Daniel, our waiter and new friend, was outstanding in the sidewalk café and bar. Incredibly friendly and entertaining. The rest of the world needs to take a lesson on how to pour a drink.
Not much. We did have to pull up on the "sidewalk" road, in front of the hotel, to have them take the car to park. However, this is quite common when staying in the larger cities in Spain.
The hotel was in a walking distance to most major touristy locations. Staff was very friendly and helpful. Although it is an old hotel, and rooms are somewhat small, latest renovations in rooms are impressive. Breakfast was not included, which allowed us to eat in a nice place across the street. It saved us from overeating and overspending:)) but if you don't mind 17 euro for breakfast - food selection there is great. Many Cab drivers in Madrid are not honest. Hotel staff got us an amazing reliable driver, who we used throughout our stay. (Her name is Beatriz. She only speaks Spanish. But she is punctual and honest and very pleasant - ph.662-272-407) . Keep in mind the temperature cannot be controlled from your room (at least in our room we couldn't). Simple call to the front desk, and it was adjusted to our comfort level.
Only 2 small suggestions- I wish a gym in the hotel had water and towels. And I wish the hotel used different type of air freshener - automatic sprays, or diffusers. The one they use, that plugs into electric outlet, is doing more harm than good - it produced very unpleasant (for me and my family) smell.
Everything. The hotel was in immaculate condition. Its very central and loved the shutters to keep the city noise out.
The staff was very pleasant and accomodated our need for a triple based on a simple e-mail.
Although the room had no ash trays, it had cleary been smoked in. The wood floors help with reduction of smoke but the pillows and mattresses retain the odor.
Great location, helpful staff, clean and fresh rooms, brilliant bathroom, free mini-bar, welcoming chocolates and cava and Madrid is a brilliant city. Can we move in for good?
Staff very extremely friendly