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Passenger van |
Full-size |
SUV |
Standard |
Premium |
4 locations in Marshalltown
Filters
Reviews
10.0 Wonderful
Apr 2021
Pros:
The car was clean and nicer than I had requested. Changes to reservation went smooth. No hidden fees. Excellent.Cons:
I could not have asked for more.10.0 Wonderful
Mar 2021
Pros:
They allowed me to switch cars after they had completed all the paper work.Cons:
The car could have been cleaner, I found a used mask tucked into the visor.10.0 Wonderful
Jan 2020
Pros:
it was great easy drop off clean vehicleCons:
nothing it was easy as it could be6.0 Okay
Nov 2019
Cons:
The booking system is confusing because everything about the payer's information is on my name, and I only put in another name for the driver because he was supposed to be the one driving. When the staff started looking for a booking under my name they could not find it because it looks like what they could see in their system is only the driver's name and not mine. Also, the policies are weird. They cannot let me rent it because I only have a student permit. I wanted to rent the car for the driver's test. Secondly, the policy would have let us rent the car had I only put in the renter's information under the driver's name and not mine. But of course, I booked it under my name, so they could not let me rent it.10.0 Wonderful
Jul 2019
Cons:
This was my first experience with Enterprise I was very satisfied Duke was very friendly and helpful I will definitely be back and tell my friends about you guys10.0 Wonderful
Jun 2019
Pros:
Great staffCons:
None4 locations in Marshalltown
Filters
Reviews
10.0 Wonderful
Feb 2024
10.0 Wonderful
Sep 2019
Pros:
Staff was great. Truck was a beast. Made my trip much easier.Cons:
The office smelled like mildew. Can't be good for the staff!!!6.4 Okay
Aug 2019
Pros:
The representative that served me was very professional and shared his expertise about the cars, the business, and the company.Cons:
I had to wait about an hour to get out on the road. There was only one person behind the counter. When a second guy showed up, things worked like clockwork.7.2 Good
Jul 2019
Pros:
Did a good job and helpfulCons:
Price to high2.0 Poor
Jul 2018
Pros:
Nothing. This is the 2nd time I've rented with Hertz where they've had no cars abs I've had to make other plans. So NOTHING positiveCons:
I made a reservation, had a confirmation email and when I got to the location they said they had 0 cars. The staff blamed just about everything but offered no help, no alternatives, no solutions. They didn't offer to call another location, look up inventory elsewhere or anything. I was provided no future credit, no discounts later or anything, just an I'm sorry. So what's to stop Hertz from doing this all the time?!? In addition, a worker had just pulled in with a vehicle and 1 other was sitting outside I noticed when I left. Worst experience, staff and customer service ever!!!5.2 Fair
Apr 2018
Pros:
Once someone came to the desk, the pickup and dropoff was quick and painless. The size of the car was as promised in my booking online, the price was cheaper than other locations close to Cedar Falls, and the car was pretty clean on the interior.Cons:
The front seats of my Hyundai Sonata were extremely uncomfortable and I drove the vehicle for 24+ hours... the bar under the driver and passenger seat made me and my passenger's tailbone extremely sore and my friend even said she could feel the bruise days later after the trip. Also, the trunk reeked of vinegar and was still wet so the thick cardboard box I had in the back with various grocery/pantry items soaked through and when I picked it up all of the items fell through the bottom. I had to remove the outer box of the cereal and other items and place into grocery sacks. Luckily, my pillow was on top of my luggage and only the outside of my luggage bag was damp.One location in Marshalltown
One location in Marshalltown
Pick-up location | Marshalltown |
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Car types | Van |
Rental locations | 1 |
Airport locations | 0 |