Features indoor heated pool, exercise room, meeting room, guest laundry and M-F valet laundry service. All rooms include complimentary High Speed Internet access, coffeemakers, iron with boards, modem hook up, hairdryer, and complimentary full breakfast buffet. Suites are furnished with refrigerator, microwave and wet bar. Whirlpool suites are available. Wireless High Speed Internet access available in the meeting room and lobby.
Room space and breakfast
The manager was very friendly, professional and accommodating...also, the corn beef hash was delicious.
The staff and location.
Staff not empowered to make decisions.
Front desk manager was exceptionally nice.
Bathroom floor was dirty. Fruit flies in bathroom and bedroom area. Curtains had spots showing through them like moths had been eating at them. Air conditioning unit did not work unless the room was occupied.
Cleane,large room,comfortable bad,stuff was very nice smily faces ,
Very friendly & efficient staff.
Room smelled of cigarette smoke even though this was supposed to be a non-smoking facility.
Hotel needs major updates. A/C and carpet and furniture old. For such a big room, should have central air, not window unit.
The breakfast offering and selection was excellent. The Hotel Employee at the front desk was nice and personable. Bed and pillows were comfy. The room had both a fridge and microwave.
It's a bit dreary inside. Could brighten it up some. Our room keys kept deactivating which was a pain. The back window of our car was busted out overnight. The Hotel is in a decent location so that was surprising.
The staff was friendly. Location was excellent.
Inside the hotel is dreary. Keys kept deactivating.
Staff was unprofessional Breakfast food was hard and staleOur bedding was dirty
'Security' staff member roaming the halls at night. Talked a little too much to my preteen girls. I didn't feel comfortable sending them to the vending machines by themselves, especially at night.
Facilities are showing their age.
Price and location
This property is well worn, yet met our needs. Breakfast buffet was about what we expected. The property grounds have been taken over by weeds and the landscape was like living in an Illinois farm field.
The location was close to where we needed to be.
The hotel itself was very shabby and not very clean. They have a party policy that they do not enforce. We decided to check out early we were told we would not be refunded for the nights not used since we prepaid. This has not been resolved yet.
The staff were nice and the location was ideal for the business I had to conduct.
The room was extremely outdated and quite frankly, falling apart. The beds were hard and the room constantly smelled musty and moldy. Very difficult to get a good night's sleep.
Horrible wifi. Had to move rooms twice. Air didn't work in one and one smelled like marijuana.
The hotel was close to the event I was going to at First Midwest Bank Amphitheater.
A hot tub is listed as a feature, but there actually is not a hot tub. That was the main reason my husband and I picked this hotel.
The room was very nice.
Pool was so small and had about 15 kids in it with no adults. I had 4 boys with me and was told that I am not supposed to have more than 3 kids in my room with 2 adults so if the make too much noise we would have to leave but other kids there were loud.
The room space
The wifi is not strong. Poor connection
location ,staff ,breakfeast
the renovations taking place
It was close to the expressway and close to the event I attended.
The room had two beds, one bed was missing a bed skirt, there was hair in the tub. I had to go purchase something to clean the tub. There was kids running through the halls knocking on the doors, and the elevator had water on the floor which was a safty
I loved the professional and friendly staff. The room was clean and neat.
I didn't enjoy the breakfast as much.
I find it nice to see the same employees year after year. The lady in breakfast room is one really nice, attentive, and thorough employee. It is always a treat to see her each year. The coffee in lobby is always fresh and plentiful.
Nice and clean with friendly staff.
It was close to my children. Room was comfortable.
The hair dryer did not work. The first night there we had no cable or WiFi. Staff was never around after we checked in.
Upgrade and improve rooms, big flat screen tv, gym and pool.
internet was slow
Breakfast was nice, organized and on time.
The room was unclean. The sheets were on the bed inside out, the bathroom floor was dirty and full of dust in the corners, and the bathroom sink and toilet were not clean. Both still were stained from a previous stay. It was disgusting.
Charged me $250 for smoking in the room however I do not smoke!!
Room wasn't clean and too many unattended children running in hallways and at breakfast
The room was better than expected
not much this time except no TV channel listing guide
If you working near Matteson,IL its best place to stay, However Internet is Extremely Slow. Iam staying two week still very Slow.
Internet is Extremely slow 0.3 or 0.4 no matter what room you in its always slow. Hotel useing very old Routers.
Location was very good.
They removed their hot tub. The TV was very poor picture on every channel. The breakfast was minimal and bland. The sidewalks weren't shoveled and cleared from snow and ice.
Friendly and helpful staff. Quiet. Decent hotel for price point.
Bathroom floor wasn't as clean as it should've been. Hotel was being remodeled so entry floor missing.
The price. Friendly service & convenient.
The tv's in the room both had poor reception, the phones didn't work. The rooms are very outdated. The heater/ac caused both of us to wake congested. Also, breakfast on styrofoam plates with plastic utentsils.
Hotel did not feel dirty, it was professional, front desk was helpful
Microwave was sitting on the desk, when there was a cart next to the desk that it should have been on. The light at the desk was burnt out. I paid for the room with the king sized bed, but my room had 2 queens.
Upon checking in, the room given to me was already occupied by someone. Once I came back to the service desk, the attendant wasn't available. Once I finally got another the room , the heat wasn't working properly. The heating unit made annoying loud noise
Restaurants and shopping in the area was wonderful.
The first room had white stains on bed spread and red stains on sheet. I was upgraded to a suite which was dirty. Curtains had ketchup on them, shower curtain held up w/piece of cardboard. breakfast was nasty and cold. Card with tv info had writing.
The staff was nice and accommodating.
The hotel was NOT as pictured!! Our room smelled like smoke terribly! The carpet had not been vacuumed. The bathroom floor was clean and the bed seemed clean. The breakfast the next morning was awful!! Pool was underconstruction. Would NOT recommend
It should be a rated a 1-star if not rated at all. The pool water was dark green the water fountain in the pool area was rusted out and totally disgusting. The air conditioner did not work and the staff fasil to make accomdations. The furniture was old