Welcome to all that is good in Southern Hospitality with a twist of great value. We are a newly renovated and branded South Charlotte Hotel located across the Mecklenburg county line with a 7-percent tax instead of 16.25 percent. Our location is central to major roads and all that is popular throughout Charlotte. Specialty shops and dining are minutes from the hotel. We are only a minute away from Matthew NC, and 10 minutes from Monroe NC and only 10 miles from Uptown Charlotte. The Charlotte Airport is located 20 miles away. Going to Myrtle Beach? We are a great stopping point to rest for the evening. Save occupancy taxes and stay with us: 9 percent less fees on every room. Cash-paying guests must pay the amount of room, plus tax and a 100.00 USD deposit. The deposit is returned at check-out if the guests have not smoked, damaged or incurred any incidental charges. No pets allowed; except for service animals.
Hotel employee at the front was absolutely great!! Hotel was very clean and breakfast was great.
location was where I needed it to be
I needed 2 items dry cleaned during my trip. I put them both into the in-room dry cleaning bag with a signed slip. The bag was never taken so I called the front desk twice and NEITHER of them knew anything about dry cleaning even being offered.
One of the staff was helpful.
First room provided smelled foul. Apparently issues with sewage. Second room was upgraded but tv was broken. The hotel web site pictures show amenities - refrigerators and microwaves. In reality only some rooms have refrigerators and microwaves.
Very clean.....lot of restaurants nearby. Staff was friendly and check in was super fast
Room is old and outdated. Had a king suite but couch didn't pull out but was able to get rollaway. Rollaway was horribly uncomfortable though.Parking spaces very tight and not an abundance of them.
Yes staff and cleanliness
Room was impeccable.
They need a dedicated staff member to keep up with breakfast.Few items available were not replenished often enough with waits of 1/2 an hour. Trash filled trash can to the rim & people had to leave things on the tables, which weren't cleaned up either.
Staff is very friendly and accommodating. Always cheery and polite. Great housekeeping crew.
This is an older property that needs constant upkeep. However, occasion repair work did not interfere much with my stay.
They had the names of the guests checking in on a white board welcoming everyone and checking out. Small thing to most probably but we thought it was was nice.
Breakfast was exceptional....great coffee and bacon.
Traffic getting in and out of the hotel is seemingly endless almost all the time! Also, many exterior rooms had smokers and partiers hanging near entrances late at night & before dawn. Noisey and scarey.
My room, the staff are very nice and friendly. I love breakfast in the morning.
The hotel was nice, clean and quiet. I have no complaints other than the people directly upstairs dropped cigarette ashes on my car which was parked in front of my room. But as far as the hotel is concerned, it was a pleasant and satisfactory stay.
The parking lot was tough to navigate, park and drive thru. Very narrow. Smokers on balcony's drop[ping cigarette ashes on cars.
Very accommodating at check in: needed King size rooms, needed 2 on same floor. Very helpful with information on local activities. Comfy beds and pillows. Nice shower... tall enough to get under and variable speeds. housekeeping outstanding.
Not applicable. For the star rating this was outstanding. tremendous value.
Weird people hanging outside, scaring the female customers.
it was quiet & clean. the staff were very nice and helpful.
Location for CPCC
We did not like all of the people sitting in the grass drinking beer outside of the hotel.
Spacious room, hot breakfast, very nice staff, very clean environment.
It could be easy to miss on the highway, particularly at night. But other than that it was a very nice hotel in all regards!
Pool was close to highway
Room was spacious, had balcony
Entrance to hotel rooms and parking were not the best. Hotel had two different lobby area's almost like two hotels now combine into one
Big room, clean
I saw roaches in the bathroom ,to noise
This time was bad. Did not like it.
First: it took for evert to check inn because of slow inexperienced employee.Second : one light (almost 25 % of light ) was out.Third: TV remote did not work.Checked in late and was not pleasant check in and did not have the energy or time to ask .
I didn't like the mattresses nor did i like the covers and we had no pillows waiting for us in the room.
The rooms were large in the newer section. Rooms were clean.
The older part is a motel. So rooms are right off parking. Breakfast was horrible. No syrup for waffles, potatoes soaked in grease and juices were warm. Did not even attempt breakfast the 2nd morning.
Poor customer service from Manager. Room uncleaned on day 2 despite request and confirmation from desk staff. Poor communication skills / Desk staffing poor service.
No frig or microwave in the room
The breakfast was good
I was locked out of my room for two days and they did nothing to compensate me for this even though I asked for the room charge to be refunded. Their manager wad not available to assist with the problem and they said that they could not get a hold of her.
Good location, easy to get to where I was going.
Found numerous bugs in the room. Thought they were roaches, the front desk told me 'Oh no they are just water bugs, no big deal'. Not quite the answer I was expecting.
The breakfast was the ONLY positive.
The shower head was broken, the room smelled awful, the bed sheets were stained, the location felt unsafe (there are about 15 posted signs that read 'We are not responsible for theft to your vehicle') spend a few extra dollars and stay elsewhere!
Did not have microwave in room
1. Access to Main Lobby and dinning Space - You have to get out of the building for access. Quite a walk, for Bad weather 2. We were given King Bed for 2 Adults + 1 child - When requested for Double beds, they were willing to change for $20 per night.
Fitness center was a joke, breakfast was awful, parking lot felt unsafe
The staff was very nice, helpful, and professional. Every staff member I was in contact with was SO nice and did everything they could to make things convenient for me. Total A+ for them!
The rooms were very old-looking. The bedding was dingy looking and because of that..it wasn't inviting and didn't feel clean and cozy. They need to update the bedding and overall look of the rooms and hallways. Breakfast was not appetizing at all.
Checking out, but most of the staff was courteous.
Bathroom sink clogged, Fridge did not work, the night staff was not available at 1:30-2:00 AM to let us in; The electric sockets did not all work, and there is no elevator in the check-in lobby to take your luggage upstairs, very long walk to other side.
Breakfast was good - scrambled eggs and sausage, waffle machine, whole bananas and apples.
Outside corridors - motel. Very noisy plumbing - could hear the shower in the next room as well as the running water in the taps which was annoying at 1:00 am and then at 6:30 am. Made for a restless night.
Close to job location
It was an old Hotel that has had a face lift, but it still has its age showing. It has a sketchy overall feel about it.
Ants in my room AND THEY DID NOT SWITCH MY ROOM-they said housekeeping would fix it--they did not, so I dealt with ants for 2 days. The bed was incredibly small and uncomfortable -The staff made sure I knew that that was the rate I paid for
THe best thing was the desk staff when we arrived.
Dead ants in the bathroom. Not that convenient to I-85.
Friendly and easy check-in, free internet
There were roaches and ants in the room. It was also on a highway, so getting back into the city was a bit challenging, because you would have to drive south and then do a u-turn down the road.
Nothing. I called Priceline and complained that this hotel is a total waste of money. I didn't get any help and as a result I've instructed all of my sales reps to never use Priceline again.
See above. The internet didn't work and I had a huge project I needed to complete. The weather was sunny and 82 yet I was told I couldn't sit outside by the pool because it wasn't open.
Hotel was well located for where we were going. They had some funky pillows! Little tiny squares. I was glad I had my own pillow with me.
I like the interior entrances. I felt safe. The lobby is modern and clean as are the rooms. The size and comfort of the rooms are very good. The pool was well maintained and clean. The free breakfast included eggs, sausage, cereal, fruit, yogurt, juice and coffee to name a few items. Very well done. I would stay there again if in the area.
We booked last minute and we were pleasantly surprised at how nice the hotel and staff was. The breakfast is awesome and the ladies refilled the food with fresh constantly. Very quiet area and super clean rooms made our stay perfect. Highly recommended. Thanks again Quality Inn, you definitely live up to your name at this location.
I enjoyed my stay at the hotel the staff was great, knowledgeable, friendly, and attentive. However, for the second time I was double charged, for a room, Both charges were put back on my card after I brought it to attention, but once is a mistake twice is starting a pattern.
Was a great place and I would recommend to all my friends!! The staff was wonderful and the location was perfect for what my family and I had came into town for!!