|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Gift shop, Laundry facilities, Non-smoking rooms available, Parking (surcharge), Pool (outdoor), Restaurant, Room service, Safe, Wheelchair accessible|
|Services||A/V equipment rental, Babysitting/child services (surcharge), Business center, Concierge service, Laundry service, Meeting/Banquet facilities|
|Policy||Pets not allowed||Landmarks||
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Good, 1,819 reviews across the web
|Service||86% found the |
|Beds||77% said the |
|Hotel Cleanliness||72% thought |
|Room Cleanliness||Only 69% said |
|Hotel Building||Acceptable building. Only 50% positive comments.|
|Room Size||Only 54% said |
|Price||Price is tolerable. Only 62% had positive things to say about it.|
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location was great. it is literally right across the street from bayside marketplace (which is where the speed boats, tour boats/buses, cruise lines, and water taxi are located. It is also a one block from the AA arena where the Heats play.
the televisions were fuzzy due to construction in building. Decor is slightly dated.Overall the hotel is great for its location! Literally one block from the train that goes around the city including to south beach. It is right across the street from biscayne park and bayside market place which is the port for the water taxi, tour boats, speed boats,and cruise lines. The bus stop right in front of the Holiday inn the pick up/drop off site for the bus top tours which cover both downtown area including little havannah and mid/south beach. The hotel is one block from American Airline Arena home of the MIAMI HEATS and venue for major concerts like Justin Timberlake. The staff is friendly, some are knowledgable...t...
Across the street from Bayside and American Airlines Arena.
No parking at all. No Express check out.Parking lot is small and cramped. I would not park a mid to full size vehicle here. When I settled into the room I walked over to the window and was greeted by a wet spot under the window. I moved rooms and wasn't offered any upgrades or comps for the condition of the room. I started to notice rust spots under all the windows and stains on the drywall. I can only imagine the mold under the rugs and drywall. When I called the front desk to check out, I was informed that I needed to check out at the front desk. There was no express check out available. I waited in line for 15-20 minutes. When it was my turn to check out I handed my room keys in and they said nothing was needed further. It was frustrating to have to wait in line that long and not even have to sign a document or receive a receipt. Don't spend anytime in your hotel room and you will have...
The location, and the people who works for the hotel ready to help you!!!!!
Excellent location. Staff friendly.
Breakfast was not freeGood hotel to stay one day to go to port or airport
Spaciousness and location
It was under construction and I'm sure it wasn't normally that loud
Cleanliness, staff was not very friendly. No breakfast with charge. No free shuttle service. Construction was going on right outside our door. The conditions were hazardous. We were stepping over power cords and tools to get to our room.Room was filthy. Very outdated. Bad odor in lobby. Staff was not very friendly. Full restaurant on site but you had to pay for breakfast. No breakfast with charge. No free shuttle service. Construction was going on right outside our door. The conditions were hazardous. We were stepping over power cords and tools to get to our room. The best thing about this hotel is the location. On Biscayne Bay, near Ocean Drive and American Airlines stadium. 90% cruise guests at this hotel because of its proximity to the port. Great tours nearby.
The location is great . Very convenient when going on a cruise. Very close to Bayside which has various restaurants and shopping. The staff was very helpful.
Did not have a microwave, Did not have a refrigerator, No free breakfast for such a high priceBreakfast very expensive, room should have been at least 20% cheaper.
Yes we had great service, room was clean, all comforts of home. A beautiful view of arena, parking at no cost with easy access to Biscayne Blvd. I will stay there again on my next trip.
There was odor in lobby which the hotel was trying to fix.Our room was ready when we arrived earlier than check in so we were able to go to our room. The amenities including fitness room, pool, and dining onsite were excellent. The staff were friendly and helpful to direct us, the hotel has parking onsite. We were able to walk to our venue and and enjoy local scenery/
The location was excellent for my purposes. The port was accessible, with shopping variety and entertainment venues were plenty.
the carpeting was a bit funky