||||Good - 4 reviews|
Overall Rating - Good - 4 reviews
Staff were friendly.
You must take two hotels to get down from your room to the motor court if you take your car out of valet or take three elevators if you self parked...?
Everything else the location
||||Excellent - 4 reviews|
Overall Rating - Excellent - 4 reviews
Our Front Desk Agent Jason was super friendly and very helpful when looking for places to eat. Even though we were staying for one night, he treated us like we were regulars. Valet boys were very kind from beginning to end.
-There were stains on the bed sheets. -The sheets were torn. -The bar inside the shower, is falling apart. I tapped it while in the shower and it came out. -Outside on the balcony, the walls were disgustingly black. they need to be pressured washed.
All the employees were really attentive and helpful
The wireless internet not being free was ber inconveniencing.
||||Good - 983 reviews|
Welcome to the DoubleTree by Hilton Grand Hotel Biscayne Bay in Miami, Florida. Our waterfront condo hotel is perfectly located on Biscayne Bay next to Sea Isle Marina—home to the Miami International Boat Show. Enjoy scenic charter cruises and proximity to downtown Miami and South Beach from our welcoming Biscayne Bay hotel Stay at our award-winning hotel in...
Overall Rating - Good - 983 reviews
Overall the staff were friendly, but.......turning the water off for four hours right before checkout time! Then, I was given inaccurate information about the checkout time, and then they tried to charge me extra.
So my boyfriend n I came to Miami to see the Heats play which was at 6 that evening. We arrived at this hotel like 9:30 or 9:40 in the morning. We went to check in and they told us that check in isn't until 3pm. So I'm like u have to be kidding me right? No they were serious and I asked 'are there any rooms available,'b ecause we are tired n we had been up since earlier that morning. No rooms were available to us. We had to sit around or go to the pool until one was ready. We didn't get our room until 2:30 pm. Never going there again! No free breakfast by the way. They also charge you more money 25.00 person for valet went we didn't even used it!
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