|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Cribs available, Express check out, Gay friendly, Gift shop, No smoking, Non-smoking rooms available, Parking (free), Pool (indoor), Restaurant, Room service, Safe, Sauna, Storage available, Wheelchair accessible|
|Services||A/V equipment rental, Airport shuttle (free), Business center, Laundry service, Meeting/Banquet facilities, Wedding services|
|Internet||Internet (free), WiFi (free)|
|Policy||Pets not allowed||Landmarks||
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|Crowne Plaza Cleveland Airport|
Good, 296 reviews across the web
|Hotel||Hotel is ok.|
|Room Cleanliness||Only 59% said |
|Breakfast||57% found the |
|Reception||55% indicated the |
|Service||54% thought the |
|Noise level||58% thought it was |
|Internet||Internet is poor. 60% gave negative feedback.|
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The staff was very nice
I stayed for 8 days with my 4 year old granddaughter, my sheets were never changed, my bed was remade everyday with the same, they changed my soaps everyday, which was unnecessary, finally they knocked on my door when I had the do not disturb sign on the
Heater is noise. Can not sleep first night. Wear ear plugs helps. Wear ear plug to sleep is our first in our staying over 100 hotels experience.
Room and proximity to outside activities.
Poor wireless quality and no complimentary breakfast included in the cost of the room
Quick access to freeway and restaurants and it wasn't noisy. One of the cleaners found my wife's Ipod under her pillow and brought it out to us in the parking lot!
Great location, very comfortable beds and friendly staff!
Location was great, Staff was very friendly.
The internet was free, however I would rather have paid for it to get something that works well. The internet was slow slow, and many times it would take 5-10 mins to connect.This hotel was OK. I would say more on the 3* level though. The room I was in was a bit out dated, the bathroom was very small, and the internet service was terrible. That said, the staff was great, the rooms and the entire hotel was clean, the beds were comfy, and the location was great. Close to the airport as the name suggests, but also in a great area with lots of restaurants, and a movie theater too. Would stay again, I just wouldn't rate this hotel any higher that a 3*.
Location Close to Airport
The Staff. Especially the housekeeping staff.Average Crowne Plaza. It's what you expect. But the staff is terrible about communicating. I had arranged a 2pm checkout and between noon and 2pm. The housekeeping staff aggressively knocked 5 times even though I talked to them and the front desk called an additional time. Even though, I spoke with them that day and they said everything was ok. I'm a top level member in their loyalty club too which includes a benefit of late checkout. So if you get this room cheap on the express deal its fine. But you should definitely not pay full price for this hotel as the quality of the staff does not live up to a 3.5 star level and you can easily get a similar experience at a 2 or 2.5 star hotel.
Location was good
Needs updatingNice hotel, needs some mechanical updating, old AC/Heat unit runs and runs, noisy hot then cold.
Price was right needed shuttle to airport and a good hotelJust what I wanted for a short night
The staff was very accommodating as well as very covenant for where I needed to go.
It took a while for the hot water to come on in the shower, or it would go hot and cold while taking a shower.I would go back to this hotel.