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Passenger van |
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One location in Middlebury
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Reviews
4.4 Mediocre
Oct 2018
Pros:
I liked that it was clean and great radio system for phone calls on the road or when you parked the car the app would show how close your car was parked when on Bluetooth. And the friendly customer service at the Burlington Airport.Cons:
I didn’t like the vehicle it wasn’t safe overall. It drove like a roller skate on ice in the wind and it pulled to the side horribly.10.0 Wonderful
Oct 2018
Pros:
The staff were professional and extremely helpful in what was for me a stressful situation. The airlines got me to my destination 8 hours late and I was concerned about the availability of my rental. Thanks to two Budget agents, Admir and Omar, everything worked out and I was able to enjoy my vacation. The vehicle was as promised. The staff were also courteous and helpful at drop off.8.0 Very good
Aug 2018
Pros:
Great price for the type of car and the duration of the rental. The young man who helped me pickup the rental car was just really pleasant and tried very hard to make that transaction go as well as possible.Cons:
Pickup of the car took longer than anticipated due to a printer issue. I hope they replace that soon to benefit their customers and employees too!9.2 Wonderful
Jun 2018
Pros:
The two gentlemen working at the Williston Road location were very professional and nice. They explained that I could drop the car off at the airport with no extra charge.Cons:
All was good.7.2 Good
Sep 2017
Pros:
The vehicle was very clean and excellent with gas usage. The employees were friendly.Cons:
The line for pickup was very long (not enough workers) and I was misinformed about the specific pickup location. Luckily, I was still able to get a vehicle even though it was an incorrect location. The total time was almost 1 hour by the time I actually got into the rental.8.4 Very good
Jul 2017
Pros:
Williston Rd location was fast and friendly.Cons:
Went to the airport first by mistake and the counter person was rude and I nearly cancelled my rental.One location in Middlebury
One location in Middlebury
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7.2 Good
Sep 2020
Cons:
I noticed at pick up that the wheel cover was missing. I took a pic as suggested by the attendant, if I found any issues with it. When I arrived at my destination, I was asked if I had a flat tire along the way. I told him no that the wheel cover was missing when I picked it up. He told me that I was driving with a donut. I was shocked as it didn't appear smaller than the other tires and I had driven for 4 hours and 260 miles at top speeds of 75 mph. I have no idea if there was another spare in the trunk, the flat tire, or nothing. Fortunately nothing happened, but could have been ugly and never should have been rented out in that condition.6.4 Okay
Sep 2020
Pros:
Easy to pick up and easy to dropCons:
The car smelled like cigarettes. Very smoky and had to drive with the windows cracked.10.0 Wonderful
Apr 2020
Pros:
Yes everything went well, drop off was really easy.Cons:
Satellite radio would of been nice but I’m not complaining for the price of the rental.7.6 Good
Jan 2020
Pros:
Staff very friendly, pick up easy, convenient location, no line.Cons:
Car was a bit dirtier than I had expected, coffee stains on ceiling that I didn't notice until later. Nobody in garage during pickup or dropoff, but as long as they don't charge me for someone else's mess, I'm ok with that.10.0 Wonderful
Dec 2019
Cons:
It was great. Thanks!7.6 Good
Dec 2019
Cons:
No snow brush.One location in Middlebury
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6.0 Okay
Jun 2022
6.0 Okay
Jul 2019
Pros:
THE STAFF WAS FRINDLEYCons:
we were to get a Camry or a Malibu Instead the gave us a Nissan Sentra.9.2 Wonderful
May 2019
Pros:
Free upgrade was appreciated.Cons:
Need more staff,10.0 Wonderful
Jan 2019
Pros:
Nick is the best clerk there is.2.0 Poor
Dec 2018
Pros:
That I, myself, called to confirm the pick up, and found out I had time to cancel in enough time before a horrible mistake took place.Cons:
I called to ask about my reservation that I had booked weeks prior. I prepaid for the car using a debit card. The man on the phone informed me that I was not going to be able to pick up my car at the destination, which was 2,000 miles from home. I asked why I would get a confirmation email from Hertz saying that the car is booked, and the money cleared out of my account if they didn't intend on giving me the car. He said you HAVE to use a credit card to pick up. I again asked why no one contacted me. He told me it was a good question. That was his answer. The funny thing is, if you cancel the day of your pick up, you dont get a refund. So, Hertz was going to let me pay them hundreds of dollars out of my debit card, not get the car I paid for, then want me to do a separate order with my credit card to get a car. Paying double.2.0 Poor
Oct 2018
Cons:
I didn’t get the rental because in this area they don’t allow people under 25 to rent a car even though on the Hertz website it say that they will just charge a underage fee. Communication on the under 25 rules should be more clearly laid out because the only thing I read about that rule was there might be an added fee not that I would be unable to rent it.4 locations in Middlebury
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Reviews
10.0 Wonderful
Apr 2024
10.0 Wonderful
Feb 2021
Pros:
Awesome staffCons:
Best customer service, outstanding10.0 Wonderful
Oct 2020
Pros:
Staff very friendly. Drop off very easy.Cons:
Make it clearer that this enterprise location is not on the airport campus.7.2 Good
Oct 2019
Pros:
The staff was fine. The car was fine. Off airport rental was much more economical!Cons:
Drop off at TF Greene airport in Warwick was very poorly marked. No good directions were available. Web site info for this location needs to be updated with clearly written directions to drop off in the parking garage!10.0 Wonderful
Sep 2019
Cons:
We had a very good experience renting from enterprise. The booking went well, the staff was very friendly and helpful when we arrived, and we were able to get a free upgrade on a car. We had no issues and would recommend enterprise in Burlington.10.0 Wonderful
Aug 2019
Pros:
The staff was friendly and informative to me.Cons:
A trash can in the back lot for after hours drop off would be helfpful.One location in Middlebury
One location in Middlebury
Pick-up location | Middlebury |
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Car types | Van, Minivan |
Rental locations | 1 |
Airport locations | 0 |