Holiday Inn Express & Suites Montrose - Black Canyon Area By IHG

The breakfast service is known for being good, although some guests have mentioned that it could be improved with more options and gluten-free choices.

Guests have praised the hotel for its super comfortable beds, but some have also mentioned that the beds were not good and uncomfortable.

The staff is known for being very friendly and accommodating, providing excellent customer service. However, a few guests have mentioned encountering rude staff members.

While many guests have praised the hotel for being clean, some have reported issues with dirty rooms, unclean bathrooms, and a need for better cleanliness in certain areas.

The hotel offers free parking, but some guests have mentioned that the parking lot is confusing and has potholes, requiring careful walking. Additionally, the handicapped parking is further away than some regular parking spots.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Some guests reported that the walls were thin, and noise from neighboring rooms or the hallway could be disruptive, so packing earplugs might be a good idea for light sleepers.

While the hotel offers breakfast, some guests suggested that the staff could have provided information about nearby restaurants. It might be helpful to research dining options in the area before arrival.

If noise is a concern, consider requesting a room away from the gym area, as some guests reported being able to hear the noise from the gym on the third floor.

While some guests praised the breakfast, others found it minimal or lacking in options. It's advisable to set realistic expectations for the breakfast offerings.

A few guests mentioned issues with room cleanliness, such as dirty towels and unclean bathrooms. Upon arrival, it might be prudent to inspect the room and request a change if cleanliness standards are not met.

If planning to use the airport shuttle, it's advisable to confirm the schedule and availability in advance, as some guests reported issues with shuttle service.

Several guests commented on the comfort of the beds, with some finding them uncomfortable. It might be helpful to inquire about bed options or preferences at the time of booking.

The hotel offers plenty of parking, which guests found convenient. Utilizing this amenity can save time and provide peace of mind for those traveling by car.

A few guests mentioned that the provided toiletries were basic. Travelers with specific preferences for toiletries may consider bringing their own for a more comfortable stay.