Our door didn't lock from the outside, so our valuables weren't safe. The room smelled like a mixture of must, dampness and urine. The outlets didn't work and the phone was inoperable. I was handed the remote control to the TV when I checked in, along with the room key, and told to return it to the front desk when I left (??). When I tried to leave and get a refund because of the poor and unsafe conditions, I was literally *yelled* at by the staff (two men standing in the hotel lobby, yelling at a woman that they WILL put her in a different room - despite the fact that she doesn't want one - and they CANNOT refund her... that was disturbing...) I was shocked. There was nothing in the post on Kayak to prepare me for how run down the facility was or how godawful the staff was. I can only hope that these guys get shut down and someone else takes over. I would warn people, especially women, away from ever visiting this place.