Friendly, helpful staff. Free parking, free wifi. We have stayed here before and would recommend this hotel to others.
From check in to check out, everything was perfect. Clean, at attractive and comfortable room and a much better than average breakfast. All staff were friendly and helpful. We would definitely choose this hotel again.
Friendly desk staff at check in, pretty good selection for breakfast, kids enjoyed the pool.
Very clean very friendly staff good location
Hotel was nice and conveniently located near malls and restaurants. Room was comfortable and clean.
Incredibly friendly service, always.
Everything was perfect.
Great staff. Nice room. Good value.
In the advertisement the pool seemed to be much larger.
Very clean, great breakfast!
The lady who checked us in was very friendly and knowledgeable
pool a little small
The hotel was very accommodating and friendly. Was able to check in early and check out late.
Walls and floors were a little thin.
Breakfast was great. Staff was great.
Spa/Hot Tub was out-of-order and no one told us in advance. :-(
Bad phone service and internet , front desk rude and unheLpul
close to mall
hot tub out of order and pool very small
We had a terrible experience with Priceline and the hotel. We were to check in on 8/9/13. I had called Priceline the day prior to cancel only to find out I would be charged FULL PRICE because I had called '6 hours' past the cancelation deadline. SO we made the trip. We knew we would be arriving on 8/9/13 late in the evening. I stated this when I called Fairfield to confirm that I could not cancel (Priceline's policy). I also called Fairfield at 8pm the night of check-in to remind them of our late arrival. I was told this would not be a problem. 3 hours later, 11pm, we arrived at the Fairfield to check in only to find out there were NO MORE ROOMS available. The hotel apologized and sent us (with 3 exhausted children) to stay at their partnering hotel in Grand Rapids, 30 minutes away!!!! I will never use Priceline again or stay at the Fairfield Inn.
I really liked the pillows I must say! I would like to know what brand they are. AND they had more than just 2 pillows per person. Key in quality sleep. And of course can't forget the great free cookies.
We did not like the loud A/C in the room. We literally could not turn it on for 5 minutes because the noise level was so high. And of course can't open the windows. Not the most comfortable when it's humid out. Also there was no body lotion.
The breakfast bar was outstanding! Best we've ever had! Our second room was very nice, after we moved from original room! Cleaning staff very friendly, and they did a super job.
Requested adjoining room, and called in advance. Got there, our rooms were on the same floor. First room musty smelling due to a leak in the adjoining room. According to Kate, Priceline reservation meant that we could only deal thru Priceline.
The bed was a bit more firm than I am used to, but not overly so. The pillows were also a bit more firm than I am used to and I will bring my own pillow next time I stay here. (I've stayed in this hotel 6 times in the last year with a consistent and pleasant experience.
The hotel rooms are very nice clean great hotel
Only thing they didn't have hot breakfast the days I was there for some reason, I was looking forward to having a hot breakfast, but everything else was great. I will be back
This hotel was wonderful....clean, staff was VERY welcoming, the breakfast was the best I've ever had at a hotel! Unfortunately, I would probably never stay here again because the hotel is EXTREMELY loud (we stayed on the first floor and could hear people in the hallways, both upstairs and outside of our room, and the people above us until about 1a.m.). I could usually just say that they must have had a noisy group....but it started again at about 5a.m. when we could hear people showering and talking. The other negative thing was that our beds were both doubles. In such a beautiful, clean hotel why wouldn't they have queen beds in each room? Also the pool is VERY small, without room enough for adults to sit far enough away from the pool to keep from getting splashed. Our kids were disappointed. I would recommend this hotel to a single friend with no children.....
The hotel room was great..VERY CLEAN!! Nice job housekeeping!! .The breakfast could have been a little better. Out of a few things...truck arriving the next day I guess. The only big complaint is that the pool is VERY small and the hot tub had dirt in the bottom. Other than that it was fine. The staff all were very friendly too.
Clean, friendly, nicely decorated. Great place to stay for the price. Would definitely come back.