Welcome to the Red Roof Muskegon. Our Non-Smoking inn offers free wireless internet. We are located just 4.2 miles from Muskegon Community College, 4.7 miles from Hoffmaster State Park and 10 miles from Michigan Adventure Amusement Park. We also feature an indoor pool and hot tub, interior corridors, an exercise facility, a business center, and free continental breakfast.
The girl that checked is on was friendly and helpful.
The place is run down, not clean. The bed was horrible.
Staff were nice an welcomed us and worked with us with are check in time. We arrived early. I live in Muskegon but I have family that come in all the time an we have been trying to find a motel for them to stay at. Wish it could be this one. Thought after motel was redone would be great place. But with children running around both times we stayed not sure if place for us .
All entrances need to be shovled and salted my girlfrienf slipped an fell .Plus ciggrette butts need cleaned from all entrances was descusted. Children running around an staff allowing it to happen at all hours of the night. Tubs need to drain properly. An floors need to be cleaned.
I have given red roof 3 trys in the last 2 months...first time bed frame broken... Floors needed vacuumed.. 2nd time very loud music strong smell of marijuana and my card was double charged for the room. 3rd time I came at 2:30 and was told my room isn't ready came back a hour later and was put in the handicap room. Where the fridge didn't work and was told there is nothing they can do to fix it...loud parties all night. Horrible customer service, horrible rooms that the website says New rooms... Curtains are rigged up in all 3 rooms I stayed in...even worse is the ice machines don't work they are now locking up the only 2 working vending machines after breakfast..... DO NOT STAY HERE!!!!