Located on the outskirts of the quaint town of Napoleon Ohio, this hotel offers a variety of amenities to make your stay comfortable. This three-story inn has an elevator for your convenience, free high-speed Wi-Fi access and a complimentary breakfast that includes make-your-own waffles, scrambled and hard-boiled eggs, pork sausages, fruit, yogurt, breads, cereals and fresh fruit. Other amenities include an indoor pool and hot tub, 24-hour front desk, meeting facilities, cable TV with HBO®, exercise facility, business center and guest laundry facilities. Each room is equipped with a coffee maker, microwave and refrigerator. A standard room is equipped with two queen beds and king bed equipped rooms include suites that offer a pullout sofa or an in-room Jacuzzi®. Each floor features a room that has been equipped with accessories to make them more accessible to handicapped individuals. A limited number of rooms are available to guests who smoke. Pets are welcomed at the BEST WESTERN Napoleon Inn & Suites for a nominal fee. Roll-away beds and cribs are also available for a nominal fee. The hotel shares a parking lot with the TA Truck Stop which provides ample parking for rigs of all sizes, including buses and RVs. The TA features a variety of food options including the Country Pride Restaurant, Blimpie® Subs, Chester’s® Fried Chicken and Hunt Brothers Pizza®. It also has a convenience store, beer cave and game room which hotel guests are welcome to use. This relaxing and comfortable Napoleon Hotel offers easy access to Campbell's® Soup Company, Silgan Containers, Tenneco Automotive, Automatic Feed Company, Gerken Paving, Inc®, Cloverleaf Cold Storage and more.
The hotel was clean, staff was polite, breakfast was hot and delicious (eggs, sausage, etc.), and when one issue did come up, front desk staff was very accommodating. Definitely would recommend this hotel.
The staff was so friendly and helpful.
The neighborhood is a bit sketchy, but the convenience to the gas station was super helpful.
The room was very comfortable, accommodating. The bed was comfortable and the bathroom & shower facilities were clean. The front desk clerk was very polite and helpful...I was about 2 miles away but just coudn't locate the hotel. the clerk talked me in.
Rooms arecomfortable, good and newer. Easy access from the expressway. Bed was very comfortable and the rooms have a refrigde and microwave.
Truck noise and alot of it. Not too much else going on around here. but convenient for traveling.
In good shape
Resteraunt by it was not good
Friendly staff, very clean. Nice large room and bathrooms. Good breakfast.
Seemed to be a temporary issue, but the pool was super hot...to the point where it was at least as hot or hotter than the hot tub. So wasn't refreshing swimming. Were told that maintenance was contacted.
Staff was great, breakfast was good, room was nice so was a good stay.
Curb appeal was something that could be fixed.
The entire staff were all very professional, polite, easy to communicate with and went out of their way to make our stay special. We have stayed at over 30 Best Western's and this is by far one the very best we have ever stayed at..
Nothing..There is not a bad comment to make about this hotel. The rooms, the pool, the gym, the staff and the entire stay because of the integrity of this hotel. The breakfast was also always ready and the hot breakfast was always fresh as well.
The entire staff were all very professional, polite, easy to communicate with and went out of their way to make our stay special. We have stayed at over 30 Best Western's and this is by far the very best one we have ever stayed at......
Nothing....There is not one negative comment to add......
It would be nice to have ice water available throughout the day in the dining area.
Very clean. Very friendly staff.
Too close to freeway. Hard to sleep with semi's rolling by most of the night.
Everything was cleanStaff seemed friendlyRelatively easy to get to
Breakfast was ok, nothing specialBed was below average for comfort - felt every spring in my back
The staff was super friendly and very helpful. My room was very clean and breakfast was acceptable.
The pool are was very dark and the hot tub's jets were nearly non existent. My non-smoking rooms was below a smoking room. This made the room smell l like an ashtray every time the upstairs neighbor lit up. Maybe work on the ventilation system....
It was clean, especially for being an interstate hotel. I was very grateful for that!!
I did not realize this hotel was so far from where I needed to be. It would be very helpful for travelers going to specific places to be able to see the distance from their 'spot'. There was no variety in meal choices without traveling.
This hotel deserves half a star at best, as soon as you enter the hotel you can smell the dilapidation. I was given a handicap room with a broken bed, clerk refused to switch rooms unless paid a differential of about----. I was really disappointed.
breakfast was good. Checkin process was quick
Smoke smell in elevator. Room not real clean and could hear people below room walking around
The room was very dirty, there were lots of spots on the carpet. it simply smelled dirty and the linen was not only old but dirty too. the fridge was very noisy I had to unplug it just to sleep.
Nothing. Next time I have to come here for a meeting I will stay in Defiance.
Rooms not clean lobby had a sewer smell. All you had to do was move something and you found dirt. Less than 1/2 the lights in the room worked. Staff at the front counter was never in any type of uniform and look unprofessional even for a Best Western.
It was out of my way about 20mins and the hot tub was broken. The room did not seem like it had been cleaned well in awhile.
We chose this location at random as a meeting place halfway between us and other family members. Just wanted a little weekend getaway meeting spot for our families to spend time together. We were very pleased with everything about the hotel. The family-owned staff top our list of impressive qualities. The staff were incredibly attentive and friendly. The hotel was clean. The continental breakfast had a nice variety and was well-maintained. The pool and hot tub were perfect spots for the kids to burn off energy and play. And the restaurants in the area were nice too, with a surprising variety of options. Not to mention a Wal-Mart nearby for a last minute snack and game run helped out with our little ones. Couldn't have been happier with our experience.
Although we have had good experiences in the past at this location, we will not be staying here again. Upon check in, the room was dirty, there was trash left from the previous tenant, there was blood on the bathroom floor and front of the counter in the bathroom, there was food laying on the carpet, tiny rubber bands, dead bugs on the tables, tags from clothing all over. We cleaned up the blood on the floor, but left it on the front of the counter. After leaving the next day for our planned event, we came back around 10 pm to find that only the bed had been made and towels refreshed in the bathroom. No vacumning, the food was still everywhere and the back to the remote control was missing. While searching for the remote, we lifted the mattress and found a bag of marijuana and rolling papers, more hair rubber bands, a tag from a tuxedo rental place with the previous tenant of the room's name, a cufflink, more children's costume jewelry. At this point we complained to the front desk. The hotel was sold out, so we couldn't be moved. She said she would inform the manager and have the room cleaned properly in the morning. . Upon returning to our room around 4pm, the blood was still there, the food was still on the floor *dried peas and pieces of pizza*, I went to the desk and asked the manager to come to the room. He was shown everything and told what our complaints from the previous night were. He offered a discount. Upon checkout, they only discounted our room $*. Not even 1 full night complimentary. Very displeased and will spread the word among our friends and fellow bikers.
Best Western Napoleon was a great hotel at a great online travel website price. Staff was very courteous and attentive. One instance of request for housekeeping was missed. Definitely recommend.
Hotel was very clean. Pool was great for kids. Don't venture over to the ''Dining area'' as it was a creepy experience! Find some other place to eat!! Other than that we would return.
I don't know what that other reviewer is talking about - maybe they have new management now. Updated, clean, nice pool, very friendly and helpful staff. Best value in town!