The DoubleTree by Hilton Metropolitan in New York City is located at 569 Lexington Avenue in the heart of the East Side. Its central location offers easy access to the city. The Double Tree's art deco building gives it a classic look on the outside, but the rooms, all of which were renovated in 2012, offer modern comforts with sleek decor, WiFi and large work desks. Once inside, the hotel's warm atmosphere and friendly staff make visitors feel instantly welcome. The hotel has twenty-four hour business and fitness centers and an on-site restaurant. Concierge service is available to help visitors purchase theater tickets or anything else they need, and the Doubletree also offers sightseeing tours.
Times Square is less than a mile from the hotel and is the perfect destination for anyone who wants a distinctly New York City experience. Here high-end shopping, theaters and museums sit side by side. Families can explore FAO Swartz and M+M World. Central Park is also nearby, where you can relax among lush greenery and watch street musicians perform. Or visit the Metropolitan Museum of Art to see its impressive art collection from all over the world. Travelers more interested in modern art can visit the MoMA, which is also less than a mile from the hotel. The DoubleTree makes the perfect place to stay on a trip to New York.
I booked a deluxe King. They downgraded me to a standard King. I explained what I booked and they disagreed. The room they gave me was above the emergency room of a hospital. I heard sirens all night.
Wonderful staff welcome cookie was wonderful wonderful room
the room was too warm - could not turn the thermostat low enough for the room to be comfortable.
The room was clean, good location.
They put my boyfriend and I (25-27 years old) in a handicap accecible room where the shower head did not extend high then my chin. We had to hunch down to take a shower.
Spacious for a Manhattan hotel. We got Hilton Honors rooms though we aren't Honors members
Fact that gym doesn't have a shower. Usually hotels offer guests access to common facilities after check out - especially if they have a late evening flight out of the city. This includes use of health club and showers. This was not allowed by Double Tree.
AC system within individual rooms did not keep room cool enough for 90 degree temperature outside.
the location and cleanliness were fantastic, especially for the price
The staff was incredibly rude, and I say that as someone with a high tolerance for such things. One woman at the front desk particular, whose name I didn't get, really ought to be fired. We went downstairs in the morning to check out and asked if we could store our belongings. I asked one question about whether the storage room was locked/secure (we had a lot of valuables in our suitcases), and she rolled her eyes and said "EVERYONE has to keep their stuff there, not just you". Okay. Flashforward to when we pick our bags up, and she stands there at the front desk and told me to wait 5 minutes until she would help me. I patiently wait, after which she says she's closed, and refuses to help. She yelled at me to go talk to the bartender about getting our wedding cake that we had stored in their fridge, and when I said that the bar wasn't open and the bartender wasn't there, she argued and yelled at me some more, and then walked away. I'm a pretty quiet, polite person, and I also have a good understanding that the service professional can be stressful. But she really created a stressful situation out of a few very simple questions/requests for no reason whatsoever. Perhaps they are understaffed in general.
Wonderful experience from beginning to end. Staff was friendly. We brought our baby and everyone was very accommodating. Upgraded to King room with free wifi. Great location on upper east side. Right next to subway. Walked most places. Couldn't have asked for a better weekend.
They are renovating the lobby, so it's a bit of a mess.
They gave us the wrong room.
We liked the location (close to good restaurants, Rockefeller center, central Park and subway station); we like the room (It was clean, is NOT small, the bed was very comfortable); we liked the hotel restaurant and bar as well. We had free WiFi. The staff was very nice. Parking next to the hotel was expensive but is Manhattan, so it was expected.
The convenience to where I needed to be.
The fact that they charge for wifi in the rooms is ridiculous.
They provided us with a handicapped room. We tried to change a room, but unable to do so. We were told that Kayak p provided us whatever is the cheapest room available at time when you make a hotel reservation online. It would be helpful if your company provide more information how to reserve a hotel room for those who are infrequent travelers beforehand. In addition, we were charged additional $250.00 for what? Learn from this trip and do a better planning next time!
The room was sufficient, definitely what was advertised. It was quaint and perfect for what we needed.
The front desk workers were unfriendly, rude, and smug.
The location. Close enough to the hustle and bustle of it all, yet just far enough away from it all.
No free wifi. We stayed at 3 hotels during the duration of our two week trip, this was the only one that didn't have free wifi and A/C (cooling). Only heating is used during the winter here, and it gets hot when you're stuffed up in the room with the heater at a blazing 79+ degrees. We had to open the window, it not only let in the cool air but also the noise of the city below. Probably not staying there again.
Quiet and comfy. The beds are soft. Everybody was nice and welcoming.
The subway was right outside. Free wifi in the rooms unlike the last time I was there.
There was a change in my flight and I arrived a few hours earlier. After inquring about early check-in I was told to leave my number and I would get a call when a room became available. 3 hours later waiting In the lobby I got up to check on the status and they had a room for me. An hour before regular check in.
Great location, friendly helpful staff, updated appealing look to rooms, fabulous cookies!
Its close to all places at Uptown Manhattan
Room 215 has a good King bed but to much nosy of the Gym and the air condition out side.
Staff was nice and helpful
Bathroom small and rooms real close u can hear doors slammed in the am
No internet Service free for guests
$50 a night for a cot. $15 a day for wifi in your room. Right across the street from a fire station.