|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Cable or satellite TV, Coffee shop, Cribs available, Express check out, Gay friendly, Gift shop, No smoking, Non-smoking rooms available, Parking (surcharge), Restaurant, Room service, Safe, Storage available, Wheelchair accessible|
|Activities||Fitness center, Playground|
|Services||Babysitting/child services (surcharge), Business center, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities|
|Internet||Internet, WiFi (surcharge)|
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|Novotel New York Times Square|
Good, 4,316 reviews across the web
|Service||83% found the |
|Room Size||70% thought |
|Room Cleanliness||70% said |
|Beds||78% said the |
|Grounds||Nice grounds. 87% satisfied guests.|
|Internet Prices||68% thought it was |
|Restaurant Prices||The |
|Bathroom Size||53% |
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Front desk staff was very personable and helpful. Frank helped us check in and was very accommodating.
Valet was poorly organized. Gave them my name, received a verbal confirmation that they understood yet the bag was never brought up to our room. When we tried to resolve with another member of the valet staff his tone was unpleasant and he was unhelpful.Good location. Good sized rooms for the city. Funky modern lobby decor. Very helpful front desk- especially one gentleman named Frank who was accommodating and personable. No valet parking or any parking garage specific to the hotel- the hotel provides a discount for a garage near by, but do make sure to get your car ticket validated by the hotel to get the lower rate. Valet for bags is organized poorly- had a mix up and could not get our things delivered to the room (but this was the only truly unpleasant part of our experience here). I would stay here again and avoid using the baggage/valet at...
It was clean and stylish. Great location.
My reservation was not in the system so it took more than 10 minutes to check in. It was a stressful experience especially because we were tired from traveling to NY in the morning.
Very good location. Easy access to Subway and attractions in Times Square.
Heat didn't work in room! Had to call twice before anyone came to fix it! 22 degrees in NY at the time.Very nice modern hotel. Staff functional, not very friendly.
The room and location. Right next to time square and the room had a fresh modern feel.
Bathroom was a little dark. The bar was horrible we sat and waited for seven min with out being acknowledged, not a napkin placed or a I'll be right with you. There were only 4 other people at the bar. We left and ordered room service, no drinks though.The hotel was a good experience, good price great room. The bar staff, as noted above, really brought the experience down. Hopefully our lack of being served wasn't because we decided to wear our jeans and sweaters due to the rain rather than lambskin gloves and wool coats that the 4 only other patrons were wearing. Shame too as I like good alcohol and tipping a good bartender, but never got to find out if those applied in this case. Stay here for a good room, public spaces are ok the bar staff drags the place down but fortunately it's NYC so there are tons of better options in the area.
Comfortable room; nice shower
Would have liked a coffee machine in the room or mini-bar at least. Also, toiletrties were sparse and not good.
Location was great. It was just a few blocks from everything: Time Square, Central Park. Perfect for sight seeing. Great views from the hotel room.
Didn't like how slow the bathroom sink drained. Would have been nice to have option for bath tub and shower, instead of just a standing shower.Perfect location for a hotel. Being rated a four star I expected more. I would have rated it a three star.
Location is good.
For the price that I had paid, I expect complimentary in-room Wifi n drinking water !
The location is great. Walking distance to many sites. The staff was very friendly.
Not reallyNovotel is located in the times square area of New York. The staff meeting you is very nice. The desk clerks were especially great. The observation area has a breath taking view of Times Squares. There are many fun pubs and eating places near by. And if you are going to the theatre you don't need to walk very far. I will definitely stay there again. It was very family friendly.
Very good location.
NoExcelent location and very clean.
Location,Location,Location. Outside lounge has a fatastic view of Broadway and Times Square. Very modern.Location,Location,Location. Outside lounge has a fatastic view of Broadway and Times Square. Very modern. The hotel lobby has xbox and other video games at no charge. This hotel will be our number one choice for our next trip.