The Westin New York at Times Square stands at the heart of a vivid action-packed metropolis. From thrilling sights to gourmet restaurants to Broadway's glittering star-studded performances, New York delivers something unforgettable for everyone. Whether you are ready for an invigorating workout in our fitness center, you will find many thoughtful opportunities to recharge and renew during your stay. After an energetic day about town, allow the soothing ambience of your hotel room to envelop you in restorative comfort. Slip into a cozy terry cloth robe, plug your iPod into the provided speakers, and sink back into the bliss of our Heavenly® Bed.
Liked our room location (corner, 31st floor)
Overcharged for drinks at bar, bottle of water (supposedly free) was not replaced.
We have stayed at the Westin at Grand Central Station before and all of the Westins are very similar. The room was clean and we had a great view facing west over the Hudson River. We stayed out until 11pm and when we came back in the building security was checking everyone to make sure they were a guest. Some might see this as an inconvenience but I see it as very good security considering where we were. We are very happy with the staff and our stay.
The air conditioning filter was clogged.
Clean. Modern. Comfortable.
Lack of parking
The Westin Times Square was great overall*. The room was clean and comfortable. The hotel staff was also very friendly and professional. Great location by Times Square.
but the facilities outside our room were not. The lobby areas didn't feel safe as there were many people hanging out there that did not seem to be guest and the lobby restroom was a mess.
Loved the shower, bed and location.
Our room was not cleaned after our first night. The towels were not of equal quality and some had a very odd smell. No water in our room.
location near theatres and times square
Everything was fantastic! I have worked in the hospitality industry for close to 10 years now...I was very impressed with the high level of guest services! The staff was always kind and helpful...the rooms were fabulous (clean & modern). The only problem we had was with our safe...it jammed up on us once...but guest services were there in less than 10 minutes after we called down for help!
The Westin New York Times Square was conveniently located in the heart of Times Square. I came for the NYC Marathon and was less than 3 blocks from my bus pick-up location at the New York Library.
Great location, clean, safe, convenient
Impersonal, poor curb dropoff area, variable staff, few in-room amenities, bar closes at midnight, gift shop closed at 8. Felt like you were being hustled through. If you are Starwood gold, you lose the free room upgrades if you book through 3rd party websites such as Booking.com
Room was large and confortable.
Hotel staff were very quiet and only spoke to you when spoken to so no help on tickets/ places to see etc offered.
The view was great
The beds are sinoky the best I have ever splet in.
Service can be rather slow from calling the service centre
Location with easy access to everything. When Hotel staff found out that we were celebrating our anniversary they upgraded our room to a beautiful corner room on the 19th floor.
All personnel were very professional. Bartender in the restaurant was very informative about the city.