Recently renovated. Walking distance to Niagara Falls and Clifton Hill Area. Walking distance to two casinos. Indoor Pool, Sauna and Jacuzzi, fitness Centre. Close to many sport event facilities and arenas. Close to convention centre.
tub clogged w standing water, no a/c, traveling w small kids, rude front desk, no help, gross beds
The hotel didn't have the room we reserved and ended up switching our room twice. We ended up with a room with no air conditioning the room was disgusting they only gave us a small desk top fan since the air conditioning was broken. The desk attendant was not trying to help us at all. Other people were complaining of their rooms leaking and making a reservation and the hotel did not have a room for them. I was extremely dissatisfied. Hot day in August with 2 small children with no air conditioning and lazy staff. I will never stay there again. Also WiFi was horrible we only had a couple towels in our room and the towels had stains on them. The sheets were dirty and the tub had water in it that would not drain. I was totally disgusted.
Wifi was so bad we had to go to Debby's and that cost me $60.00 and breakfast was hard to get. Do not stay here. The location is good.
The walls are paper thin and a group of over 20 people were having a party next door. I called down to the front desk twice and eventually the police came. When I told them that no one should have to pay for such a horrible stay...with no sleep! They told me that I could forget about not paying for the evening. Very disappointing.
location, price, duvet on bed
The washroom needed to be clean we asked housekeeping to clean the toilet and she just did not bother with us she changed the topic and ask us about the a/c
Hard to find as new cloth sign was not visable from the road. Once given a room, it had not been cleaned yet, so we had to find hotel staff to get another room, as no one was at desk to answer phone, and then the card did not work, so down the whole length of the hallway, then 4 floors down again to fix that problem. We got an apology for all of this.
Repair work from 07:30-19:00 and was very loud; hot and cold water in the bathtub was reversed (as mentioned in French review, below) and not many hotels in the civilized world can claim such a configuration; drain in the bathtub was very poor.
we used the pool and the hot tub everyday and sometimes more than once-very relaxing
the elevator broke-unable to walk up stars--we changed our plans and had to leave and returned in about 4 hrs and it was repaired