Location near the walking mall
Pool was filthy and unusable. Rooms, hallway and Lobby were all a but run down a poorly maintained. The residents inn is my favorite place to stay but this one is the exception, consider staying somewhere else.
Afternoon cookout on grille!
Nothing...it was great!
PropNe fireplace was unexpected but lovely! We were cold from the weather!
Staff, room and hot breakfast. Location was also convenient.
The location, service, rooms, exercise room, breakfast, and the people all made this stay awesome. We can't wait to return.
We loved everything about the hotel.
Decor very nice. Sofa and chair OK, but not great. Bed comfortable.
Pillows not comfortable.coffee terrible.
Friendly and accommodating staff
Trash found in corner of the room, left from prior guest. Slow shower drain.
I love this place. Best hotel I've stayed at in this area!
No ice machine
Clean. Spacious. Location close to historic district.
Silly, but the tv in bedroom did not pick up network stations. Didn't mention to front desk. Wasn't a major issue.
Spacious suites, full buffet style breakfast great gym
Having fight traffic to get into hotel at night. Be wasn't a deal breaker
The clenliness and the lookAnd staff
The breakfast wasn't top notch, food was a little cold I'd say, kinda warm, and the waffle maker wasn't working. I'd give it a 6 or 7 because we did eat it variety was good though it needed to be monitored to stay hot, food staff were very nice.
staff pleasant, housekeeping attentive and went out of her way to assist me.
My room appeared clean and well-kept, however unfortunately my last am when I got out of bed I found a bug (? bedbug) on top of my sheet. When I got a tissue and squished it, a blood stain about 20 times the size of the bug stained the tissue.
Paint peeling off in huge 12 -14 inch chunks in the bathroom. Bathtub caulking coming off. Bathroom fan filthy and very loud with no way to turn off separately from the light. Pet stains on the carpet.
This was my first time in Charleston and the people at the front desk were so helpful in numerous ways.The complimentary meals were very good.I will stay there again the next time I go..Kudos to the staff.
coachroach in kitchen area. Alot of things were running out downstairs during morning breakfast.
The rooms were spacious and attractive. The young woman who checked us in, Rachel, was very helpful in giving directions to the hotel and making us feel welcome.
We had just checked into our beautiful, spacious room and 10 minutes later a group of loud, rowdy people got off the elevator. I could hear them laughing and talking loud all the way down the 4th floor hallway.
Location and breakfast
Television in bedroom did not work. Carpet in hallways dirty.
Free dinner mixer was good. Nice staff.
I think there was a tennis match going on in the room above me all night. I got about 2 hours of sleep. There were kids also running up and down the halls. I asked for a wake up call and it never happened, luckily I set a back up.
separate dining/living area
There was garbage left under the sink.... the fixture on the bathroom sink was not even attached.
room was spacious location was convenient breakfast was good staff was friendly and accomodating
the room was dated, rugs were worn, cabinets were very worn; it did not feel 'clean'...for example. the floor was sticky and dirty, cabinets were sticky. windows were dirty.
Excellent value for the $ - most comfy bed ever at a hotel. In room amenities great - full size fridge w/ice maker, dish washer, high shower heads, great hot & cold breakfast and they give you a copy of the nightly manager's meal plan for the month. Very good if traveling w/kids, all stuff they eat at both breakfast & dinners. Good location 5 - 10 min. from downtown & historic districts, 30 min. from Folly Beach and about 25 from Mt. Pleasant beaches. Staff professional and very pleasant to deal with, good location with a pet. Have already made our next reservation to go back!
We have always enjoyed staying at the Residence Inns, and this time was no exception. The rooms are beautifully decorated, and this was by-far the most comfortable bed we have ever slept in at a hotel! There was a nice area in the back to walk the dogs, which is unusual for most places. We also enjoyed the hot breakfast in the morning. We will definately return!
Having been traveling for over 4 weeks and having a very bad experience in our last hotel, we came to the Residence Inn based on the reviews. We were not disappointed. Staff was exceptionally friendly and helpful. Rooms are wonderful. Large, beautiful, comfortable. Great little gift bag. I may never leave!