nothing, it was as expected
Bed was comfortable
The drains were smelly in the bathroom
I am a Japanese and not good at English. However, the front women spoke to me very politely.
When we arrived at Reception we were met by a very nice lady named Ruth (I think) and she made us feel very welcome. She also explained the whole layout of the hotel and facilities. We would have eaten at the restaurant but had already pre-booked as we were there for a birthday celebration. Overall I would stay there again.
I thought the hotel was excellent value for money and the breakfast was excellent quality and planty of it.
Friendly helpful staff and family atmosphere.
Problem over bookig resolved very well.
Confusion over booking of 'twin/double'; taken as double when twin was required!
The staff were friendly, the room was clean with all the ammenities you needed. Should you need anything during the night there was always someonem on hand.
two warm in the room. could have some smoking rooms and possible room service for those people on there own, who mayy not wish to mingle with others.
friendliness and helpfulness of all staff especially Dawn (reception) who went out of her way to guide us to the hotel when we where lost in an unfamiliar area.