Cleanliness, service, location
Lobby had 4 star experience with coffee/snack bar and laptops available.
The heating/air in the room was outdated and VERY loud. Whirlpool needed cleaning. Felt like water was dirty.
centrally located,friendly staff
no -everything was above our expectations and we travel extensively
The pool was heated and very clean. The staff was great for directions and local activities.Our room was quiet and comfortable.The only thing missing was a free breakfast!
Great restaurant not associated with the hotel that's de the evening fun
Shuttle was convenient, which was why I booked it.
No restaurant open late for after Mohegan concerts.
Free parking, friendly staff, room was very clean, location was convenient for us....
This was only a one night stay so everything was fine....
cleanliness well below expectations. Cracked toilet. Furniture dirty and worn - might as well have stayed at econolodge
Great AC in room!
Very friendly staff - concierge and cleaning staff. Pool was great. Shuttle to Mohegan was on-time and friendly driver. Clean room and public spaces.
The shuttle, the option to get snacks or order appetizers, breakfast, pool, cleanliness, porch.
Location is about ten plus minutes outside the mohegan sun area. Cab will run you past $20 each way if you dont take shuttle when it operates only at night. Only accepts debit/credit cards at check in absolutely no cash!
staff was nice
we checkd in went right to casino got back to room late woke up to a weird smell that had obviously been covered with deodorizer, stains all over chair and stool, curtains were filthy...if I would of noticed on check in would not of stayed
Room was not clean. There was a wine glass sitting next to the sink in the bathroom and an open lotion bottle on top of toilet. The hotel is also located near large trucks that use Jake brakes all night.
The people who worked there were very accomodating.
No ref/micro. Noisy rm location. Noisy radiator-little sleep. Needed an update look. Management tried to assist; all unpacked/didn't want to repack to change rooms. Disappointing compared to nearby Holiday Inn & Hyatt Place.
We enjoyed sitting on the mini deck the next morning. We also enjoyed their cute glass drink dispenser of whatever mix they use and fruit down in the lobby for free.
We went to Foxwoods instead of Mohegan so the Casino was slightly further than we wanted, but not a big deal. The shuttle was filled so we would've had to wait for the next one an hour or so later and we rather leave then, so not really their fault.
Cute little bar and very friendly/helpful staff.
modern looking lobby
*long distance to attractions and good restaurants *free breakfast would be nice *parking at a long distance was not convenient
comfortable and clean
very basic for a 3 star hotel with a Marriot branding. I expected more
Ease of the casino shuttle
The staff double booked our hotel room.
The staff was helpful and friendly, and the pool & hot tub were so nice to have for our family.
They didn't do a good job with details. We called ahead to ask if there might be a fridge in our room, they said they would have one for us, but didn't. There was trash on the floor at the pool. No sheets/pillows in the room for the pullout bed.
Front desk staff and cleaning staff were friendly and accommodating. Loved the choice of Paul Mitchell products in the room, especially the citrus body lotion. Interactive screen in the lobby is a neat touch.
No complementary breakfast, etc. Very noisy on the highway side of the hotel. Not a real restaurant inside, they just reheat already prepared food and no microwave in rooms.
The lobby is beautiful
The room was soooo outdated! Can't remember the last time I stayed in a room like that. It looks very circa 1997.
locating and shuttle to mohegan
our toilet got clogged and couldnt be used.. we had to use toilet in lobby in morning.
Location to local attractions.
dated, smelly, uncomfortable room.
Proximity to the casino
Issues with water leaking and temperature control.
Staff were helpful, friendly, and nice. Rooms were adequate.
Its location to the hotel and the fact that it had a shuttle. However, its really a van and it fills up fast. Therefore, you have to be restricted to certain times and hope you get your name in early enough.
Room was OK But an incredibly loud HVAC unit disturbed us all night
close to mohegan sun... clean hotel, the best bed! love the feathers sometimes priced higher then anticipated b/c close to mohegan and offers free shuttle service... i will stay there again
We reserved a suite for the evening because we like the idea of a spacious room. The room was adequate for our needs. There was no frills but comfortable. We stayed in better hotels in the area for about the same money. The business center came in handy and was the best part of the hotel. When directions to local streets were asked, the desk staff said that they didn't know the area. I cannot comment on the breakfast because we left early. I will be staying in the area again on business and will choose not to stay here.
This hotel was one of the worse I've ever stayed in. The walls were SUPER DUPER thin and you could hear EVERYTHING! The window air conditioner was very loud and kept us up all night. The room felt cold and cheap despite it costing almost * bucks. The bed was very nice, otherwise, it was a terrible stay.
My boyfriend and I took a trip to celebrate our anniversary. We got a king bed with spa room. The price was a little steap but it was definitely worth it. The jacuzzi was right in the room and very relaxing and comfortable. The bed was amazingly soft. Right off the highway, not the hotel in the picture, no fridge in the room. Will stay again!'
at first we were givin a room with a wet floor sigh out side it then it was all ready occupied when we opened the door. the staff tried to hold 3 times the amount of the room on my credit card witch i was paying for in cash.
This place is a bargain. You get ten dollars of free betting and a free buffet when you take the free shuttle to Mohegan Sun. It is not a beautiful hotel,but it is clean and well serviced. The gym and pool area are small but nice. I would stay here again.